We had a nice experience at Hacienda Santa Rosa but it wasn't nearly as nice a hotel as some of the other Starwood Haciendas in the area that I have visited. We were there to relax, which in our opinion included lazing in hammocks and enjoying some good regional food.

Pros:
-Well appointed rooms
-Beautiful tub
-Flowers all over
Comfortable king bed
-Attentive staff

Cons:
-Really mediocre-awful food and supremely overpriced. We knew it would be overpriced but we had no idea that they wouldn't deliver on the quality. Huge disappointment.
-All of the locals sleep in hammocks and the construction of each room of the hacienda includes hammock hooks. Unfortunately no one had the forethought to make sure that the hammock hooks were still sturdy and we weren't able to hang hammocks and relax in the manner that is most traditional to the region. This was a big disappointment since we were there to relax
-The hacienda is in the heart of Santa Rosa. The town is very small but there are many dogs barking at night. During the day there are trucks that drive around with speakers blaring offering all kinds of specials on items to the local community.

Overall, I wouldn't stay here again but I'd definitely stay at a different hacienda managed by Starwood. The most important things would be to check out the food quality and the distance of the nearest village.

Outstanding as to setting, accommodation, service, food perhaps a bit less so, overall, the Luxury Collection Haciendas (Sheraton) can but be recommended.

We stayed there two nights in spring this year. We loved it - it was just perfect. Beautiful Hacienda with everything one can dream of. Very good restaurant; we recommend to book the romane package for couples - the dinner in the garden is an unforgettable event. This Hacienda is ideal to start a Honeymoon trip in Yucatan or for the grande finale of such a journey!

This is an absolutely beautiful hacienda, incredibly restored, that stands out like Disney World in the impoverished village of Santa Rosa.

The hacienda is aesthetically very beautiful. It's extremely quiet (aside from barking dogs and loud music just past the gates), and relaxing. This has wonderful potential to be a true 4 or 5 star establishment but there should probably be a management overhaul to accomplish this.

I felt terrible staying in the hacienda and seeing the extreme poverty just through the gates. If the hacienda staff were being adequately compensated for their work, I might have been able to justify the exorbitant prices for everything in light of helping out the village. However, the staff we spoke with admitted they are bringing home around $60-80/week.

I am happy to pay for quality but the prices here are eye-watering and the food and service do not reflect the price scale.
e.g. No one was around to let us in on our arrival and we were sitting outside the locked gates honking the horn for a while. The pool is scummy, the service is extremely spotty (although the staff are very kind and friendly), there was mildew in the bathroom and a damaged ceiling in our bedroom that had bugs crawling through it.

A good base for exploring the area although I wouldn't recommend more than a couple of nights.