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San Juan Water & Beach Club Hotel – reviews, photos

3.5 of 5
2 Tartak St, Isla Verde 00979, Puerto Rico
Hotel amenities
San Juan Water & Beach Club Hotel
Ranked #4 of 14 hotels in Isla Verde
4.0 of 5 stars 591 Reviews
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591 reviews from our community

What travellers say about this hotel
  • Happy Hour(18)
  • Blue light(15)
  • Isla Verde(11)
  • Ocean views(9)
  • Very nice(9)
  • Very clean(8)
  • Front door(7)
  • Continental breakfast(6)
  • CUSTOMER SERVICE(6)
  • Great location(6)
Traveller rating
    177
    161
    75
    78
    100
Only show reviews for Family (17) | Couples (259) | Business (24)
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Stay away from hotel lobby restaurant”
3 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

If you want to wait an hour for pancakes when you are the first customers in the place, be my guest. The waitress has an attitude and the front desk gal must be her best pal because both of them will give you an attitude. The place is nice and location is good, but those two need to be on the unemployment line.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Twinkie2154 about San Juan Water & Beach Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
virna concepcion, Guest Relations Manager at San Juan Water & Beach Club Hotel, responded to this review
14 February 2012
Thank you for your informative feedback. We sincerely apologize for not being able to exceed your expectations. What you experienced is certainly not what we put into practice as our guests’ experience. It is evident that numerous guests have made the SJWB Hotel their “home away from home” because of our attentive and friendly staff members. I have shared this review with our staff so that we may refresh our team members and prevent future occurrences. We hope that you can give us an opportunity in your future travels so that we may turn around your initial experience with us. On the other hand, we are so happy that you enjoyed the hotel and its’ location. If you ever decide to visit us again, let me know as I would like to meet you personally. Please feel free to contact me directly.
My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
3 helpful votes 3 helpful votes
“Good Times”
5 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

I only had a day to spend some time at this great hotel. Beautiful property, roof top pool bar. I Thought I was in south beach. Great staff, excellent music and the tapas menu was terrific . Loved the flat bread, the mojito's and the Frontetta caberneat from chile. The french/spanish house music was a nice touch as well. Then the DJ showed up around 11 and I danced into the night. Great company. Beautiful people.

Room Tip: dont get a room next to an elevator. i heard from a friend they are loud.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask invisiblemass about San Juan Water & Beach Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
virna concepcion, Guest Relations Manager at San Juan Water & Beach Club Hotel, responded to this review
9 February 2012
Thanks, we are so happy to read this great comment especially after just spending one night with us. We hope to see you back again real soon, hopefully next time you can stay longer and truly experience the unique and refreshed SJWB Club.
My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocho Rios, Jamaica
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“What a surprise”
5 of 5 stars Reviewed 24 January 2012
7
people found this review helpful

I was there six months ago and the hotel was ok, but the staff was very friendly (small hotel i got to know everyone). I just got back from a stay over Christmas and Wow a new pool, roof top tanning beds and really hot rooftop bar. For the money it can't be beat. Plus I believe they are just finishing a remodel of the rooms. Be back in June.

Room Tip: Ocean front is really ocean front. 60 yards from the water
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  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rican2010 about San Juan Water & Beach Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
virna concepcion, Guest Relations Manager at San Juan Water & Beach Club Hotel, responded to this review
25 January 2012
Thank you so much for this "FAB" review!
We are so thrilled that you were one of the first to experience our new rooftop, "Mist". I must agree with you, it is simply breathtaking. It is true, as we speak our rooms are being revamped with a new modern look for our guests. Please reach out to me for your next travel plans to Puerto Rico, so I may give you a warm welcome back. We hope to see you real soon again.
Many thanks,
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Orlando, Florida
1 review
1 helpful vote 1 helpful vote
“great hotel”
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

this was a nice hotel i enjoyed my stay there...i just left and wanna go back...great location..and the staff were awesome very helpful...

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Eunice C about San Juan Water & Beach Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
virna concepcion, Guest Relations Manager at San Juan Water & Beach Club Hotel, responded to this review
25 January 2012
Thank you for your review and love your genuine feedback. We are so very happy to hear that we exceeded your expectations on our friendly service and location. We are very excited about the revamp of our rooms and the new direction we are headed. We hope you have a chance to return again so that you may see and experience the new and improve SJWB Club Hotel. Please feel free to contact me so I may welcome you back personally.
Warmest regards,
Virna
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Washington, DC
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Fantastic stay on the beach!”
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

This is a boutique hotel that is located right on the beach and has fantastic staff. The price was more than reasonable, and everyone was very friendly. The hotel has a trendy euro/south beach type feel to it. There is a restaurant downstairs and a rooftop bar/pool (it was open). The ocean view room I had was all white, had a flatscreen tv, and most amenities that you'd expect (hairdryer, toiletries, a safe, etc.).

The good:
1. The staff - Everyone from the front desk people, the wait staff/bartenders, beach service staff, and the door people were extremely friendly. Everyone said hello and asked how things were going. The doorman offered us an umbrella when there was threat of rain. If the elevator was taking too long, staff would apologize. The beach staff made sure they addressed us by name, would set up your chair, towel, and umbrella, bring free fresh fruit and desserts, spray you with a mist machine, and of course, deliver food and drinks from the restaurant.
2. The location is great since you're on the beach and 10 minute from the airport. You are in the middle of Isla Verde so you can walk down the beach to the other hotels, casinos, restaurants, etc. There is a Walgreens a few blocks away and some high quality, low price restaurants around. They usually have cabs waiting out front as well, if you want to venture outside of the area.
3. The rooftop bar is beautiful. 360 degree view of the area. There is a bar (with appetizers) and a pool, plus couches to lounge on. In fact, it becomes a lounge at night. This might be a con if you're not into this type of scene, but it is great for couples or young people who want to socialize (very South Beach - like).

Cons (minor nits, none of which would keep me from staying there again):
1. The pool is not large. More than 6-8 people in it would make it weird. It is great for cooling off and getting a quick dip. That said, I never saw anyone in the pool bc the beach was so close.
2. The rooms have a few little design quirks. Nothing major, but little things like not enough plugs near tables and not enough places to hang wet bathing suits.

All in all, I would definitely stay here again!

Room Tip: higher floors may hear music from the roof at night. Ocean view rooms are pretty spacious and some h...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask snoopfernee about San Juan Water & Beach Club Hotel
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Additional Information about San Juan Water & Beach Club Hotel

  • San Juan Water Beach Hotel
Address: 2 Tartak St, Isla Verde 00979, Puerto Rico
Price range (per night):* INR9,395 - 15,602

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San Juan Water & Beach Club Hotel
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