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Howard Johnson Hotel Carolina/San Juan – reviews, photos

2.5 of 5
4820 Isla Verde Ave, Isla Verde 00979, Puerto Rico
Hotel amenities
Howard Johnson Hotel Carolina/San Juan
Ranked #6 of 14 hotels in Isla Verde
4.0 of 5 stars 165 Reviews
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165 reviews from our community

    Trip type
Traveller rating
    42
    58
    34
    18
    13
Date Rating
New York City, New York
Top Contributor
102 reviews 102 reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“We re planning our 4th stay here next month.”
4 of 5 stars Reviewed 29 May 2012 NEW

We have been here three times before, after visiting my partner's family in Barranquitas. We stayed here initially because of my former HJ experiences around the country. The price is always good and the parking fee is cheaper than most other hotels. The hotel has been around for a long time, yes, but the staff is dilligent in keeping it clean. There is always something different in the restaurants in the hotel but, this is Puerto Rico and it is always changing.

It is really convenient and we have always been treated cordially by the entire staff. The proximity to the airport is a major plus and we always try to spend the last days here so we can get to the airport without worrying about the time.

Room Tip: The date of travel was prior to June, 2011 which is the earliest date allowed here.
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  • Stayed June 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask roby2000 about Howard Johnson Hotel Carolina/San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Yes yes yes”
4 of 5 stars Reviewed 29 May 2012 NEW via mobile

I asked for a room with a balcony and the front desk girl gave me room 515 trust me when i tell you.....its a nice view of isla verde....and the room was clean and tiddy.....yup yup i give two thumbs up...and the balcony is the size of my apt. in manhatten ...lol

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask justray911 about Howard Johnson Hotel Carolina/San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falls Church, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“All the Basics, But Just Barely”
2 of 5 stars Reviewed 15 May 2012

The bed was fine and the room was clean, but the air conditioner was stuck on the highest setting, the washcloth was missing, and the internet was criminally bad. Despite having four different networks, I couldn't sign on.

  • Stayed May 2012, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Joseph J about Howard Johnson Hotel Carolina/San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen Maldonado, Hotel Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review
17 May 2012
Dear Joseph J,

On behalf of the entire team at Howard Johnson, Carolina thank you for taking the time to tell us about your overall experience during your visit. We are pleased that you enjoy the bed and the cleanlinnes of the room. However we apologize for what we fell short. I can assure you that this was an isolated incident and has been resolved.
Please give us another opportunity to make things right by you I guarantee you will receive a Perfect 10 service. I look foward to hearing from you soon.

Best Regards,
Carmen Maldonado- Hotel Manager
cmaldonado@empresassantana.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
Senior Contributor
26 reviews 26 reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
“good location near beach, clean hotel, my only problem was the bathroom”
4 of 5 stars Reviewed 6 May 2012

I stayed with 3 friends at this Howard Johnson. We had two rooms on the second floor. The lobby area was very clean and the staff was very friendly and let us check in very early. One of our rooms was facing the main road in front of the hotel and had a moderate noise level. The other one had no outside windows at all. The windows were facing toward the lobby area which was two stories high (so no one could look in the room). But that was okay, although the room was quite dark. The beds were comfortable, the room itself was very clean, my only complain is the bathroom. It was one of the smallest I have ever seen and the bathtub had chipped enamel after every shower and loose/broken tiles. But everything was cleaned thoroughly every day. Breakfast was served on the top floor with a nice view. They served cereals, muffins, toast, danish, fresh fruits, coffee and juice. The location is very good. The beach is across the street. It is patroled by police regularly. You have several restaurants within walking distance (both local food and chains such as Burger King, Wendy's, Ponderosa, Pizza Hut, etc.). The bus stop is across the street if you want to go to downtown San Juan (0,75 $), which takes about 35 minutes. We rented a car down the street. Parking is available behind the motel for about 6,50 $ a day (that was cheap!!!). If you take your own car to drive downtown it only takes about 10 minutes. To the airport it is about 7 minutes.

  • Stayed April 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Voyager2190 about Howard Johnson Hotel Carolina/San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen Maldonado, Hotel Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review
17 May 2012
Dear Voyager2190,

Thank you very much for taking the time to share your experience about your recent stay with us. We are delighted that you were pleased with our hotel location, lobby area and breakfast in general. However we are sincerely apologetic for the area where we fell short. Once we are aware of any dissatisfaction we make every effort to resolve the problem immediately or make amends. We will continue to improve and make every effort to ensure your complete satisfaction. We hope that in the future you decide to stay with us again in an effort to provide you with a perfect stay.

Best Regards,
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Los Angeles, California
1 review
“Excellent place to stay, great staff !!”
5 of 5 stars Reviewed 3 May 2012

I have stayed here before on my way home as it is very close to the San Juan Airport, this time my husband and I stayed here, and the place has a great location and a great friendly staff.
We had a problem with the thermostat at the room, and inmediately the manager Carmen
Maldonado and the a/c maintenance man came to our room, and we were moved right away by
a member of their staff to another room, in fact it, was an upgrade, a very nice suite. They also have a daily continental breakfast at the penthouse overlooking the ocean and Isla Verde, and parking for your rental car/It was again a great experience to be a guest at this hotel, thanks to Carment and all the staff at the hotel/
Rose T (Los Angeles,CA)

  • Stayed April 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rose T about Howard Johnson Hotel Carolina/San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen Maldonado, Hotel Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review
6 May 2012
Dear Rose T,

Thank you for taking the time to share your experience at Howard Johnson, Carolina. Your kind comments about the service provided by our staff members and myself are truly appreciated. We are commiteed to provide excellent costumer service and this letter make us confident that we are achiving our goal!

It was a pleasure meeting you and your husband. Come back soon; We will be waiting for you. We love having you here!

Best Regards,

Carmen Maldonado - Hotel Manager
cmaldonado@empresassantana.com
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Additional Information about Howard Johnson Hotel Carolina/San Juan

  • Howard Johnson Carolina
  • Carolina Howard Johnson
  • Howard Johnson San Juan
  • Howard Johnson Puerto Rico
Address: 4820 Isla Verde Ave, Isla Verde 00979, Puerto Rico
Price range (per night):* INR6,990 - 10,177

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