First I want to start out with the good things about this hotel. The staff at the front desk as well as the housekeeping staff go out of their way to make your stay comfortable and welcoming. They are all very friendly and accomodating. This hotel could be so much more with just a few major changes. All the rooms are worn, tired, and dirty. Housekeeping does all it can to keep it looking good, but carpeting is worn and dirty, bathrooms have no ventilation at all and end up steamy and dim. Why you would not have an exhaust fan in a bathroom is beyond me, with some bright lights to put make up on? The extra space for the suite is so nice to have, but if you want anyone at all to sleep on the pull out couch, you need to make it a comfortable bed! You really could not sleep on that couch unless you were a child. There are very nice futons out there now with a wonderful sleeping mattress that is not a bunch of springs. TV's were flat screen and a nice improvement, but the carpeting! Come on Embassy.
As far as the food goes, the breakfast buffet was very nice and very welcoming in the morning. The manager's reception in the evening was also very nice. The food in the Patio area near the casino was terrible! We ordered something to bring out to the pool and when we opened our boxes, we almost laughed, but we needed food, soooo. The tropical salad was nothing less than a dinner salad with a few grapes in it. The nacho grande was nothing more than the chips served the night before at the manager's reception and some cheese whiz. The Italian Panini was so tough, you could harldy bite the sandwich. I don't know, but it cost me $40.00 and wasn't worth $10. Also the pool area is soooo pretty, and inviting, but don't go in the water. It is the coldest pool I have ever stepped foot in.
With a few improvements, this is a lovely area, beautiful atrium, and a warm atmosphere, and I would like to come back again, but not until the rooms are renovated and some things change.

We arrived very late for a 2 night stop prior to a cruise. We had travelled 23 hours so a quick checkiin was a help. Room was very spacious and 2 tvs was a ehlp with jetlag times. Very quiet room. Next morning enjoyed the "" free breakfast" except for the coffee, which is unusual for an hotel in Puerto Rico. Juice was not good either. Hots were fine. However some of thr group did not get a hot breakfast due to no eggs/bacon or even sausage? Why did it run out and more so why was there only on cook for the cooking station. Pool was nice with great views of landing aircraft. Pool bar did not open on time ( they claimed it was lack of ice). The menu shown was not available so we were very limited to what could be had. However on renetring the hotel found all the menu available at the shop , so why were we not told by the bar staff. Evening reception was good value, as it was Included, and if you asked there was a wide range of drinks to be had. popcorn and salsa to nibble on.
Went to the Steak house and got a table booked for eight, Whilst waiting there were various nibbles and so on offered. Got to table and it was laid for 6, short wait whilst they sorted that out. Gave order for eight and three meals arrived.Confusion as to what to do , wait or shout. Waitress came along and relaised we had not got all the meals. Still took 25 mins to sort so party had a disjointed meal . Sad really as food , for me , was good. However some of the others found it not so good and cold.Complaints seem to be ridden over, so no tip there and really it was not the fault of the waitress, so far as we could see.
Next morning , again breakfast was fine for me but other party members had no hot food at all. Really does need to be sorted , if it is included then it needs to be there.
Pool area was fine and checked out at 1200 was again good so we could go straight to the ship.
Overall for me a good experience but some of the pary were disappointed, especially with the breakfast staffs attitude when the food ran out. ( like its not my fault? well who's is it then!)

For the most part the hotel was nice. The suite was clean and roomy. There were a couple of minor issues with it. First, there was no exhaust fan in the bathroom and after any shower or bath, the whole suite got a bit steamy. Second, there was no towel bar or rack so trying to dry a towel for later reuse was impossible when hanging it on the door hook, given the general humidity in the bathroom from the lack of exhaust fan.

As for amenities, there's an Outback Steakhouse which is like every other Outback Steakhouse. The service was very good, even though we came in for a full dinner about 15 minutes before closing.

The breakfast buffet has "cook to order" eggs and you can even get an egg white omelet with your choice of fillings. The other items on the buffet were all good. Go early, though. Around 9am you might be looking for an empty table and also at a good 45 minutes from start to finish.

There's a casino in the hotel lobby. They have many slot machines, two roulette wheels and three blackjack tables. The dealers, for the most part, were nice. Some, however, almost seemed to be on the side of the house. For example, they were never apologetic for taking six cards and making a 21 to beat your 20. Every other casino I've been to the dealers seem to want you to win and it just didn't feel that way there. No big deal, though. I still managed to pull a couple hundred dollars from the blackjack tables during my stay. The casino has only been opened for a few months, so maybe they'll iron out any kinks. Also, everything requires approval from the pit boss. Asking the dealer to change a $5 chip into singles for a "propina" has to be approved by the pit boss and can take a couple of minutes. Like I said, though, maybe just growing pains.

Lastly, Dragonfly Adventures has a kiosk in the lobby to book your excursions and tours. The tours themselves were great, but the information we got from Dragonfly prior to going was horrible. We did the El Yunque trip and the bioluminescent bay kayak trip.
First, the El Yunque trip had a spot where you could wade under a waterfall. Obviously, you were going to get soaking wet. Nothing was mentioned about this at the Dragonfly desk and we felt left out when everyone was splashing around in bathing suits they were apparently informed to bring along and having a good time while we stood there without a change of clothes watching them.
Second, the we were told on the kayak trip we might get splashed a little. I've kayaked before both with and without a skirt in a river kayak and generally you do only get splashed a little. These kayaks, however, were open top ocean kayaks. I don't have a problem at all with getting wet kayaking. And in fact, there were shower facilities at the take-out point for the explicit purpose of washing off the salt water and putting on some dry clothes. My problem was that Dragonfly made no mention of this at all and we had to ride 90 minutes back to the Embassy Suites with "dinghy butt".

The final thing is not a knock on Dragonfly at all, but most of the fun stuff is east of the Embassy Suites, so you are first on the van and last one off and you spend as much as or more time driving compared to the actual excursion. You do get to experience more of the fabulous Puerto Rican drivers than the other guests, though. (If you've never been, they are all crazy.)

If I go back to Puerto Rico, I'd consider staying here again although two free nights from HHonors was a big factor. Dragonfly does some nice trips, but I will always bring a bathing suit and a change of dry clothes wherever we go - even on the Bacardi tour :)

I stayed here for ten nights total while on business in San Juan. I found the property to be very clean and well kept. Onsite parking was in a parking deck adjacent to the hotel. There was a daily fee for parking. The front desk personnel were always very friendly and very eager to help with any situation. I had to check out and travel to Aguadilla for one night during my stay and the sales manager (Karen) was very helpful. She personally took care to ensure I would retain my rate and parking discount that had been afforded to our group. Happy hour was very nice and gold and diamond Honors people get a "VIP" pass to go to a separate line for drinks. This was extremely nice on the weekends when the cruise vacationers fill up the hotel and the lines for happy hour become VERY long. I will say that our entire group found the Outback Steakhouse located on the premises to be overpriced for what you got. I paid $21 for a french onion soup and a chicken caesar salad. On the weekends the hotel allows local jewelry vendors to set up tables in the lobby and sell their crafts. The rooms were very quiet and always kept clean by the housekeeping staff. I would highly recommend this hotel.