I notified the Hotel that I needed a Gluten free Diet before I booked and they said it was no problem. Well it was no problem for them, but for me it was very poor. Most of the food is highly processed, i.e. processed ham, cheese, etc and I didnt feel confident that the chef knew just how many things contain gluten. They did cook me rice every time I asked for it becuse it was nearly always chips or coated potato. The meat was very poor. I lucky took my own GFbread so managed to have fried eggs with tomato for breakfast each day, but most other things were off limits.
Even for a normal diet the food badly let the Hotel down. I realise most poeple are there on budget holidays but what happened to fresh food.
On the plus side the rooms were more than 4 star. Modern, clean top class bathroom facilities.
Also as usual in the med all inclusive holidays the drinks were only local Not branded and the soft drinks were on tap. I suppose you get what you pay for.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 October 2011
Appreciate client,
We want to thank you the fact of sharing your experience with us and all Tripadvisor readers.
As a general rule, the hotel does not serve special diet or menu. Our guests can find Gluten free meal at the buffet as freshly cooked meat, fish, vegetables, extensive salads, etc… Our chef cooks kindly when there is no much choice at the buffet and the client needs something special.
We want to apologize for the inconveniences caused and we are so sorry and sincerely were not our intention. Always trying to give the best service to all our customers.
We invite all customers to contact to our reception team to solve the inconveniences on time. The client is the first one who detect our mistakes on live.
We hope we can have another opportunity to upgrade your experience in the future.
Best regards,
A.Celeste Malenque Pons.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC