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Mercure Cergy Pontoise Centre – reviews, photos

3 Rue des Chenes | Emeraude, 95000 Cergy, France
Hotel amenities
Mercure Cergy Pontoise Centre
Ranked #3 of 18 hotels in Cergy
3.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    1
    15
    7
    2
    0
Date Rating
Milano
1 review
1 helpful vote 1 helpful vote
“A terrible night”
2 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

Have you ever experienced the change of your hotel room three times in a night? Unfortunatetly I had during my stay in Mercure. I tried to start to sleep around midnight in room 104, but I was disturbed every 15 minutes by a terrible noise. At 1 am I called the reception to explain the problem and the guy immediatly understood what I was talking about. So I got a new room, n. 404, but I was disturbed again by the noise that was not so strong as in the first floor, but anyway it was something disturbing my sleep. I called again the refeption complaying and, finally, I got room n. 501 where I could start my sleeping at 2 am in a quiet and warmer room. Warmer than the two noisy ones where the noise might have came from
the heather that was not working properly. The next days I was charged euro 135 for this terrible night! Last but not least, I wonder why they do not put a warning table in the parking place just in front of the entrance of the hotel garage. In fact, if you have my same bad idea to park there, you won't be able to exit smoothly.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIE-LINE SIRONNEAU, Manager at Mercure Cergy Pontoise Centre, responded to this review
12 February 2012
Sorry again for this noise we have not explained. We don't understand as well what happened.
After you explained us, we went all the day in these rooms ; the night receptionnist went to hear each night after your departure. I am so sorry to not be able to give you a clear explication, instead that it was something very very "exceptionnal".
We think, where you explained was the noise, that it can be a problem betwen the very cold weather and the outsite structure of the building. Unfortunatly, we are not able to previous this fact.
Be sure that we keep your desappointment as something very serious, and try, if it comes back, to be able to give a solution.

Concerning the parking place, you are right ; we will follow your idea and put a warning instruction to park just a little car on this place. Thank you again.

Sure of your understanding, we hope welcoming you for your next visit in Cergy, and we assure you of our best attention for an agreable stay, as we try for each of our costumers.
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Posted by an Accorhotels.com traveller
Munich
1 review
“Very well furnished and pleasant hotel for a good price”
4 of 5 stars Reviewed 1 November 2011

Great room, well furnished, good bed, clean bathroom, excellent shower.

Excellent price.

Location not the most quiet but convenient for travelers.

What more can one ask?

The only criticism was that the room was overheated.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Southampton, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Nice Hotel but not with Newmarket Holidays”
4 of 5 stars Reviewed 2 September 2011
2
people found this review helpful

The hotel was a good standard but didn't have a restaurant, only fast food or chinese close by, about half hour walk to good restaurant.
We went on a coach holiday with Newmarket holidays and the breakfast included for us was awful, small croissent, dry bread and one butter and one jam! The breakfast in the restaurant was much better with choice of cereal, fruit, yoghurt, cheese, ham and pastries.

  • Stayed August 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nice area, close to Paris”
3 of 5 stars Reviewed 30 August 2011
1
person found this review helpful

The hottel itself was lovely, but we did have a couple of small problems, for one the hotels bar claimed to have most spirits stocked but when we stayed there, there was no vokda or rum. The prices are also a bit expensive it cost us £22 for two drinks so you have been warned. Other people we spoke to compalined they had to pay if they wanted any more milk (cream) for the room. The hotels resturants were closed so we popped down to the local harbour a 5-10min taxi ride away and so worth it a very cute small harbour with bars and resturants.
The distance to Paris was about 45mins by coach and well worth a visit but make sure you have money as Paris can be very expensive to eat and drink in.

Room Tip: Clean with showers and a televison in the room
See more room tips
  • Stayed August 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MARIE-LINE SIRONNEAU, Directeur général at Mercure Cergy Pontoise Centre, responded to this review
1 September 2011
Thank you for you comments. We are very happy to see that the room is as you expected. Sorry for the spirits you have not found. Be sure that we have do necessary for the new stock. I think you were travelling wiht a group, and concerning the "extras" for the rooms, in fact they are to settle for everyboddy. We thank you again to have taken time to do your comments. Hoping to have the pleasure of welcoming for a next trip.
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Posted by an Accorhotels.com traveller
Leek
1 review
“Convenient for Paris”
4 of 5 stars Reviewed 9 July 2011

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mercure Cergy Pontoise Centre

3 Rue des Chenes | Emeraude, 95000 Cergy, France
Price range (per night):* INR5,377 - 8,289

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