Good points :
1) Ambiance and service levels were great. Staff seemed to really care about the guests. No request was too much trouble. Owner, Danielle, was very kind, as were all the staff we met.
2) Sensational cuisine - half board package highly recommended.
3) Dogs and kids most welcome - always a good sign.
4) Stunning spa, sauna, jacuzzi, and indoor pool area.
5) Optimal location for skiing - can ski in to doorstep.

Minor negatives :
1) Initial orientation on arrival a bit confusing, and not explained at all on booking.com reservation form - you must park your car in town, and take a cable car followed by a slippery uphill walk in the snow to get to the hotel - not a big issue, and staff were quick to sort out my confusion.
2) Wines expensive ( particularly by South African standards - I could buy a cheap DVD player or PC monitor for less than the price of a bottle of champagne), but this is probably normal for Lech. Again, not a big issue.

Summary :
My wife and I would chose this hotel again without trying to look for anywhere else in Lech / Oberlech - its that good.
Staff service ethic and empathy makes it better than most hotels elsewhere in the world.

This hotel is in a wonderful location and the service is fantastic. it is a ski in, ski out location with fantastic views in Oberlech. The food is really good and they have a great choice of wines. We enjoyed the spa very much and all treatments were most professional.
This is a family hotel and the staff are fantastic. Nothing is too much trouble.
There is real warmth in the welcome in this hotel and it remains for the whole week

Just returned from a five day vacation at the Goldener Berg. From the Austrian "nibbles" on arrival to the handshake from the desk clerk at departure, the hotel was a delight. The service was on par with that received on prior skiiing vacations in Zermatt, without the Swiss formality. The food was delicious to a carnivore such as myself, although I do feel the Dine Around menu needs more diverse options. Frau Pfefferkorn was a delightful and we plan to return as soon as possible.

Usually our ski holidays involve carrying 2 sets of skis at the end of the day (2 kids 7 and 9 yrs) and other logistics including babysitters, rushing to/from ski school and racing to get ready in time for ' the first lift'. While we love ski holidays we are usually exhausted at the end and feel like we need 'a real holiday'. Our experience in Oberlech was entirely different.

Goldener Berg is true ski in/ ski out, right on the slope. The hotel is located a 200m walk above the top of the Oberlech cable car, so it does involve some walking up hill if you go out without your skis. However the views are spectacular and significantly better than those closer to the cable car. Our kids were able to ski down to the ski school drop off point themselves and were dropped off directly to the hotel for lunch and after the PM session. The oberlech ski school was excellent, but be aware that it is very small and out of school holidays there aren't many kids (unlike Australian ski resorts, they don't guarantee availability of a suitable lesson, and my son was in the wrong level for a week due to a lack of kids - sadly you don't find out until after the first day and have paid for a week).

The food at goldener berg is excellent and the half board relatively good value. I also particularly enjoyed the wines which I thought were very reasonably priced.

The kids felt very well looked after at goldener berg. My 9yr old daughter described kids club as "awesome". Sandra took a very genuine interest in the kids and really looked after them, down to making sure they ate their vegetables, got to bed on time, brushed their teeth and washed/brushed their hair. They also did lots of crafts, went tubing, played in the snow, had pool parties etc. Sandra is a true gem. There were a few days the kids didn't ski and it was wonderful knowing they were well looked after. The kids sitting for dinner also meant that my husband and I could have some dinners on our own.

Our room was small for 4 people (studio de luxe) but was well organized with heaps of storage space.

Lech is a resort for those who enjoy sleeping in but still want 'first tracks' (lifts don't open until a respectable 9am). There were never any queues and most slopes are groomed. We were underwhelmed by the quality of the snow for most of our stay and only skied 3/4 hrs a day, however we found heaps of other things to do during our 3 week holiday. The outdoor jacuzzi was visited daily, and the kids loved the 1.5km toboggan ride and indoor pool. There are also lounge chairs with blankets out on the deck that are very comfortable.

Our plans were to visit Colorado next year. Now they are to revisit Goldener Berg.