The positives: the rooms are large and clean. The air conditioning worked well, there was free parking and also free wi-fi.
The negatives: the owners are just so rude. My husband phoned up the day before to enquire if there was any chance we may be able to secure an early check-in as we had a wedding that afternoon. He spoke to Camille Dwyer, one of the owners of the motel. She was very surly, said "everybody asks" for an early check-in, that it is not possible and that we should just go directly to the wedding (we were driving from 3.5 hours away). However, if we really wanted we could call by at 1pm to see if our room was ready.
We called by at 1pm. My husband then spoke to Brian Heuston, the other owner of the motel, and asked if there was any chance the room was available as Camille had recommended we drop by. Brian replied "No. Have I answered that for you?". We walked around the suburb until check-in at 2pm.
The Information Booklet has just one page on tourism (Australia Zoo), no information on how to get around the Coast, and 4 pages on rules and regulations of the motel. There are literally pages of variously bolded or capitalised statements ("NO <insert equipment> ALLOWED IN THE ROOMS", "DO NOT <insert action here>") - all reasonable requests but the sheer volume and tone is very brusque and doesn't encourage customers to approach the owners. I couldn't find a shower cap, soap, or information on taxis however didn't contact Reception - partly because I didn't want to disturb them, partly because I didn't want to be treated like crap on quite a happy day!
There is also a page in the booklet on the Anchor Motel's complaints procedure. Their strategy commences with the words "Should you have a genuine complaint..." (rather than a false one?), and notes that they will "take action we consider to be appropriate". Given Camille and Brian's utterly unnecessary surliness and unhelpfulness during our stay, I do not believe they would consider any customer complaint to be genuine let alone actually respond with goodwill.
Reviewers on tripadvisor have had both very positive and very negative experiences with the owners of the motel. So why risk a negative experience? We were friendly and did nothing to deserve their surliness. There are plenty of other accommodation alternatives on the Sunshine Coast. Try them instead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 November 2011
We disagree that we were rude and we disagree that these guests were pleasant. The inititial phone call from these guests did not come across as a request more of a demand.
Guests are never told to "Just drop by at 1pm".
As indicated we have numerous requests for Early Check-in which has resulted in us keeping a strict 2pm check-in to be fair to all.
We always suggest to our guests that if they need access to the room prior to 2pm they can book the night before.
Wedding times are not our problem, however room cleanliness and maintenance is our priority.
The issues with the bathroom ammenities is another inaccuracy. We have high quality Body Wash, shampoo and handsoap dispensers in the shower recess and above the hand basin.
We have never offered shower caps. This is all clear on our Website.
The sad thing is that this would never have eventuated had the guest simply adhered to the conditions of booking and the booking information given to them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC