Having booked accommodation, 10 months prior to travel I was horrified to be allocated Apartment 24 which a prior traveller had negatively commented on. This apartment is by no means suitable 4 star accommodation. It is what most travellers would consider unacceptable.

Upon our arrival, we discovered that 2 of the light globes were not functioning, one being over the dining table. This would have been something that could have been avoided by a quick check by housekeeping/cleaners, prior to our checking in. The kitchen facilities were substandard, the fridge was rusty, old and extremely noisy. The oven was also rusty and below par for accommodation of this type. The toilet in the ensuite kept running water after flushing and needed to be seen to after each use. There was a hairdryer supplied for use in the children’s bathroom. It had clearly been left by an overseas traveller as it could not be used with the Australian power points. Why it had been neatly wrapped up and placed there for our use is beyond me.

The apartment had not been adequately cleaned prior to our arrival. There was a lot of sand on one of the beds in the second room. This indicates to me, that the room had not been adequately cleaned following the vacating of the apartment by the previous tenants. The window in the ensuite bathroom was extremely dirty as were the windows in the main bedroom. The lamp shade in the main bedroom was dirty and the outdoor sun lounge was broken, with the fabric cover in shreds. I would assume it would be better not to supply an outdoor lounge than to have one there that is broken and unsafe. I also noted that Apartment 24 had very cheap outdoor furniture, in direct contrast to the other apartments. The lounge was broken, could not be used and if anyone had attempted to lie on it, may have led to an injury.

I found management to be reactive rather than proactive and it was necessary to follow them up. Shortly after checking in, I also discovered the DVD player didn’t work. The Noosa Hill Resort markets itself as 4 star accommodation and it definitely required the payment of 4 star prices. I was under the impression that unless I pursued every problem nothing was going to be rectified.

The apartment block also appeared to have very poor insulation. We were woken every day at 5.30am due to the amount of noise coming from the apartment directly above us. Had I not paid for the accommodation in full prior to my arrival, I would have left this substandard, unsatisfactory accommodation and booked in elsewhere. It was disgusting.

Following a complaint to my agent I was informed that the Apartment 24 had undergone a major refurbishment in 2009 and the purchase of new furniture in 2010. I can only imagine what previous travellers had to put up with.

Be very wary.

We booked a penthouse apartment which for the extra money was worth it. The view from the roof spa was beautiful and it was very peaceful.
The few things that we were disappointed with was the maintenance of appliances, the dishwasher leaked all over the floor and so did the washing machine. One of the smoke detectors was disconnected and not working and the light bulb in the main bedroom had blown. We also got charged extra for spa towels and found that a bit annoying when the apartment came with a spa and we flew from NZ ( not wanting to pack towels). I think this charge should be included in price.

Stayed middle floor apartment, beautiful views from lounge balcony. Second balcony overlooked busy road and entrance so didn't use. Apartment clean and fresh. Airconditioner, laundry and all mod/cons. Management friendly and helpful.
No lift - was something we didn't think of when booking. Outdoor areas attractive. Designated secured parking space underneath building.
Would stay there again.

I booked into Noosa Hill for 4 nights in November. I liked it so much that I extended the stay for a week!

The apartment wasn't cheap, but then I had a huge double room and en suite to myself, and my sister and her friend had a twin room (and adjacent bathroom) all to theirselves. There was a laundry room, a well-equipped kitchen, a dining table, big TV, fabulous balcony, wonderful views etc. Need I say any more.

The location was great. Not right on the sea front, but then I really enjoyed the 15 minute stroll to the beach in the morning to get fresh croissants! Perhaps not ideal if you just want to surf etc, but it was excellent for us as we had a car anyhow.

I highly recommend a visit to Eumundi markets (fabulous) and a surf lesson. The Fraser island trip was very expensive, and a little disappointing.

Excellent, helpful staff. One thing that annoyed me was that they don't advertise that they have wifi. In fact, they even told me at one point that they didn't have free wifi. However, I overheard someone paying for it, and then realised that if you pay a couple of dollars they will turn the wifi router on for you. You need to sit right outside the reception for it to work, but it's very useful if you need to check your emails.