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BreakFree Noosa International – reviews, photos

3.0 of 5
1 Edgar Bennett Ave | Noosa Heads, Noosa, Queensland 4567, Australia
Hotel amenities
BreakFree Noosa International
BreakFree Noosa International
BreakFree Noosa International
BreakFree Noosa International
BreakFree Noosa International
BreakFree Noosa International
3.0 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    5
    12
    14
    11
    10
Date Rating
Sydney
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Cleanliness is questionable”
3 of 5 stars Reviewed 18 January 2012
5
people found this review helpful

We checked in at 7pm, there was no problem- a quick phone call and we were given access to our keys in a safety box. Upon initial observation of the room, we were very impressed. Unit number 160 is spacious, updated furniture and excellent air conditioning.

What let this property down immensely was the poor cleaning standard. We are not at all fussy yet basic cleanliness here was ignored. We had driven a long way from Sydney and were looking forward to a shower. When I went to use the shower I was horrified to see a huge (about the size of my fist) wad of wet hair in the corner of the shower. Never fear, it's been a long trip and we're glad to have arrived so I quickly clean it up. After my shower I decide to check out the balcony and see what sort of outlook we have. We have a great position away from the pool (as requested) and even have good ocean glimpses through the trees. What surprised me was the filth on the outdoor table setting and the floor of the balcony. The table had remains of cigarette ash all over it and was very grimy. When I went back inside my feet were black with dirt, which was just annoying. Then when I went to get a drink I found that all the cups & plates had to be rewashed (but I couldn't hand wash them because no dish cloth was provided) so through the dish washer they went. The icing on the cake was then to find that no rubbish had been emptied from the unit.

One thing that was a bit of a concern was no obvious car space numbers as the paint has faded and the numbers aren't visable. After a day at the beach we returned to find that there were no spots available so had to park out the front of the hotel. We stayed for 8 nights and everytime had to park in a different location.

There were many things I liked about Breakfree Noosa, such as the modern furniture in our room and the facilities inside the room worked really well- so I decided to not mention any of the cleanliness issues to staff onsite, because by then we had already cleaned it anyway.

It is good value for money, the staff are very friendly and the location is good.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask laura3B about BreakFree Noosa International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Golley, Manager at BreakFree Noosa International, responded to this review
15 March 2012
Dear Laura3B,

Thank you for your comments regarding your recent stay at BreakFree Noosa International Resort. We always appreciate constructive comments that help us to lift and maintain our standards to make the experience of staying with us as good as it can be.

We note your comments regarding the cleanliness and it is disappointing to hear that you experienced a number of issues. We have high standards set for our cleaning staff and it is disappointing to hear that they were not adhered to on this occasion. Your comments will be discussed with the team and used for quality control purposes.

We are regretful that these issues were not brought to our attention during your stay as we could have had a member of our cleaning team rectify these for you.

We apologise for any inconvenience caused during your stay and hope that you choose to stay with BreakFree Resort and Hotels in the future.

Kind Regards
Alan Golley
General Manager
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Old and in need of a facelift”
3 of 5 stars Reviewed 24 November 2011
1
person found this review helpful

This resort is old and in serious need of some basic modernising. It seems they may have begun some work in the reception area which is a good start but I'm glad I didn't pay full price for our accomodation The rooms are reasonably clean and a 2 bedroom apartment is big enough, although the second bedroom is tiny and the main bathroom was half the size of the ensuite with no mirror and no extras (not even extra toilet paper). The aircondtitioning was noisy and had stale smell about it. On the positive side, the pools are nice, and although we didn't need to fight for a sun lounge, I expect it would be more difficult during peak times. The location is good, not too close to busy Hastings St but close enough to the shops and a 10 minute walk to the beach. I would not stay here again in the near future, but look forward to seeing some reonvations, and maybe reconsider.

Room Tip: A room on the ground floor if you don't want to lug your bags up stairs.
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  • Stayed November 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Kellie969 about BreakFree Noosa International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Golley, General Manager at BreakFree Noosa International, responded to this review
6 December 2011
Dear Kellie969,

Thank you for your trip advisor review of our property.

As mentioned in your review, we have just finished a full refurbishment of our reception and lobby area, opening this space up and changing the way guests arrive to, and access the resort. There will be more works carried out next year regarding the main pool area and the external surfaces of the building which will also improve the overall aesthetics of the property.

We look forward to welcoming you next time you choose to stay at a BreakFree or Mantra property.

Kind Regards
Alan Golley
Resort Manager
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Melbourne, Australia
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Good for the right price”
4 of 5 stars Reviewed 27 September 2011
1
person found this review helpful

I was very worried after reading reviews for this hotel, they just seemed to be getting worse and worse. Our experience was positive. Our room had nice furniture and was clean. Kitchen and bathrooms were older but not too bad. The second bedroom however had a broken blind which meant sun came streaming in early in the morning - this needs to be fixed. I would like to stress that this is a 3 star hotel, we only paid $117 a night for a two bedroom, so I was expecting the worst. However I did not dread going back to the apartment and felt comfortable. The balcony however felt dirty and we therefore spent little time out there. With regards to the location, I don't understand why people complain about the hill, it's really not that bad - and only about 700 meters from the beach. The pool area is good, and we were already aware the the pool bar was closed. A word of advice to management - there are signs on the pool bar and restaurant stating they are being renovated and they hope the work to be finished soon. This is incorrect and misleading. According to staff the bar will never reopen and the restaurant is becoming the reception - just be honest with people. The pool bar is a danger as it is, as there are broken edges exposing raw timber. Perhaps you could turn it into a BBQ area as the current BBQ's are located right next to someones courtyard and you cant help but feel like you are intruding into their private space. Overall our stay was good, I did have a chance to see some other apartments and some were better than ours, and some worse. I think for the right price, and provided you got a nice room you would be happy enough. Just remember it's 3 star!!

Room Tip: Ask for a renovated room, and if your not happy say so.
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  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Miaamy about BreakFree Noosa International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Golley, Manager at BreakFree Noosa International, responded to this review
14 October 2011
Dear Miaami,

Thank you for your comments regarding your recent stay with us at BreakFree Noosa International Resort. We always appreciate receiving constructive comments that help to improve our guest experience.

The renovation works that we were referring to in the signs around the pool bar and restaurant commenced on the 26th September 2011 and we hope to have most of these renovation works to the Restaurant and Reception completed by mid November. The renovations to the Pool Bar area will then commence soon after that. We are currently working with our stakeholders in deciding on what to do with the area, and it may be opened up as a pool bar again in the future. We are trying to move on these works as soon as possible as we are aware that it is starting to deteriorate. We apologise if you felt the signs regarding the renovation works to be misleading, this was not our intention when signs were displayed a couple of weeks prior to the renovations commencing.

It pleases me to hear that overall your stay was a good one and we hope that we can welcome you back to BreakFree Noosa International in the future.

Kind Regards
Alan Golley
Resort Manager
BreakFree Noosa International Resort
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Brisbane
Senior Contributor
28 reviews 28 reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Good value”
4 of 5 stars Reviewed 19 September 2011
2
people found this review helpful

I have a three month lease on an apartment in Noosa International and am very pleased. The rooms and the apartment itself are all much more spacious than anything built recently. The two bedrooms and two bathrooms are ideal when family visit and the grand-kids love the two pools and 3 spas. I like the wrap-around balcony off the living room and because the unit faces north, there is all the sun I want on the balcony and in the living room. The location suits me fine - I would rather be on Noosa Hill than on Hastings St and the daily wallk down and up the hill is part of my exercise routine. I can also walk the beautiful boardwalk to the National Park in 25 minutes. A few minutes walk in the opposite direction brings me to Noosa Junction with the cinema, supermarkets, cafes and everything else I need. The apartment was spotlessly clean when I checked in and the kitchen is well equipped. The only thing missing was a CD player so I provided my own. The reception staff are always friendly and helpful. I would recommend this place for a long or short term stay for families, couples or singles.

  • Stayed September 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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See 4 more reviews by dingobreakfast for Noosa
Ask dingobreakfast about BreakFree Noosa International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Golley, Manager at BreakFree Noosa International, responded to this review
14 October 2011
Dear DingoBreakfast,

Thank you for comments regarding your stay with us at BreakFree Noosa International Resort.

It is great to hear that you are enjoying yourself whilst here and please feel free to see us if we can be of any assitance at all.

Kind Regards
Alan Golley
Resort Manager
BreakFree Noosa International Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Great for a three star place”
4 of 5 stars Reviewed 16 September 2011 via mobile
1
person found this review helpful

I had read some pretty poor reviews of this place AFTER I had paid for our stay prior to coming, so was a bit concerned about what to expect. When we arrived I told the manager my concerns, and asked to see our room - no problems. We changed rooms because of bed setup. With two kids (2.5years and 15years) the doublebed bunk wasn't really going to work. We had room 145 which was great for a three star. Clean enough, close to Hastings St., clean lagoon pools and spas. Reflecting on the reviews that were poor, based on our experience they were unfair. It is three star. Hubby and I usually stay 4-4.5 star so are used to a higher standard, but chose 3 star this time cos with kids we could stay longer for a budget price. I wouldn't stay here if hubby was dying of cancer, nor if it was our 25th wedding anniversary. Those two reviewers in particular need to compare applied with apples, and fork out a bit more if they want better.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sandybaydoctor about BreakFree Noosa International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Golley, Manager at BreakFree Noosa International, responded to this review
14 October 2011
Dear Sandybaydoctor,

Thank you for your comments regarding your recent stay with us at BreakFree Noosa International Resort.

It pleases me to hear that you enjoyed your time here. It was definitely a pleasure to have you and your family stay with us.

We look forward to welcoming you all back in the future.

Kind Regards
Alan Golley
Resort Manager
BreakFree Noosa International Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about BreakFree Noosa International

  • Breakfree Hotel Noosa
Address: 1 Edgar Bennett Ave | Noosa Heads, Noosa, Queensland 4567, Australia
Price range (per night):* INR6,385 - 13,722

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