I have come to Swell many times to visit family who are permanent residents there. This probably gives me a different perspective on the place because I'm not there to get my money's worth for a once-a-year break. eg, I can't comment on front-of-house or cleaning staff, because I don't need to see them. Here's my take, in no particular order:
> Secure and plentiful parking. Bad news when the power if off - the roller door refuses.
> Secure key entry to lifts with fob.
> Lovely pool and BBQ area, with enforced curfew. No private partying allowed New Year's Eve, and possibly other public holidays as well. Check before buying your supplies and inviting your friends!
> No noise inside. Expect the security guard at the door if you're playing loud card games or laughing at great jokes.(or similar.)
> Rubbish room cleaned and sanitized regularly. Some guests seem to be absolute grots, so this is an ongoing and onerous task. Congratulations to the management on this.
> Blankets and pillows are a bit short on.
> Tiny balcony, but pleasant for port, chocolate and cheese at midnight, when the traffic has calmed down a bit.
> Modern fittings.
> Walk to North Burleigh for you daily constitutional, beach or paved path. About 4.2k all up. Or try the walk around Burleigh Headland to/from Tallebudgera.
> VERY uncomfortable lounge suite, one of those ones you sit ON, rather than IN. Low back support. Stylish, but hopeless for watching a movie.
> Rock hard beds. Maybe you like this.
> No privacy from neighbouring balcony users. No problem, just make friends. Bad news if you can't stand cigarette smoke though.
> View is scant because of high buildings on the beach side of the highway. You can see enough to check the waves.
> Fellow guests I've met in the lifts have been friendly and prepared to at least make eye contact. Hey, they're on holidays!
> Road noise to be expected from a major Gold Coast Highway. Keep the door shut.
> Bus turn lane right at the entrance to what was the tavern, Some noise.
> Front balcony (ocean facing) hot in the mornings. It's Queensland, folks!
> Lifts sometimes break down. Use the other one!
> Many great eateries a short walk away.
> Burleigh Heads Bowling Club - tasty inexpensive food, and live music at the weekends.
> Bowls games difficult to come by because the club is VERY busy. Book in a few days ahead, or put you name down in anticipation of getting a game. Old style friendliness among the members. NO RESTAURANT New Year's Eve.
> Restaurants in the Old Burleigh Theatre building not open New Year's Eve.
> Fantastic Pizza Restaurant downstairs. Does take-aways and phone orders as well as inhouse. Book.
> Surf club just over the road. Book for dinner. It's very popular.
> Burleigh Heads is Op shoppers heaven.
> Bottle-oh in James Street, in lieu of the now-defunct tavern downstairs.
> Tiny, efficent laundry cupboard in 2nd bathroom. Make sure the extractor fan is working, or you'll die of heat exhaustion showering while the dryer is on.
> Park your car, and walk everywhere.
> Internet access is pretty expensive, and WiFi a bit dodgy, but go to the library just out the back door, opposite the Bowling Club. Much cheaper, and certainly faster.
> Fabulous beachfront restaurant just up Connors Street, with the waves literally breaking below the open windows. Book!

It's a lovely place, close to lots of activities, mostly more sedate than Surfers. Go for it.

the resort is nice and the rooms clean however we booked on a deal and we were given a very outdated room when we were after a more modern one, however apart from this the room had everything we needed and was clean and the staff helpful, it was not however very close to the town which we did not realise but they did have buses that went everywhere just down the road, had bar and restaurant close buy as well as a diary and bottle store so that was handy

Arrived after business hours - was given good clear directions as to how to obtain room key. Parking was in secured area, although found it a little confusing as to which lift to take, as complex is actually on two sites.

Apartment was clean bedrooms small, and beds not so comfortable but for two nights ok. Bathroom ensuite was good strong pressure shower. Window in main bedroom would not open so had to have air-con on all night. I suppose street noise would have been a problem.

We had some ocean views but most was blocked by apartments across the road on beachside. Swell is on the left hand side of the main road. Not easy for crossing with children or the elderly. Although it is situated in close walking distance to many nice cafes, restaurants.

Tavern and bottle shop below had closed down which wasn't indicated on website, and yes the couch was very uncomfortable, and no can opener in the kitchen.

we changed our accomodation from broadbeach to swell because of schoolies and it was our honeymoon. Rooms were clean, but barely an ocean view, more of the highway. staff were fairly friendly, however tavern and bottleshop below had closed down which wasn't advertised on website. very uncomfortable couch and bed, with beds zipped together! good rate for our honeymoon but wouldn't stay here again