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Mantra Chatswood – reviews, photos

4.5 of 5
10 Brown Street, Chatswood, New South Wales 2067, Australia
Hotel amenities
Mantra Chatswood
Mantra Chatswood
Mantra Chatswood
Mantra Chatswood
Mantra Chatswood
Mantra Chatswood
Ranked #2 of 3 hotels in Chatswood
4.0 of 5 stars 61 Reviews
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61 reviews from our community

What travellers say about this hotel
  • Train station(6)
  • Bedroom apartment(4)
  • Very friendly(3)
Traveller rating
    22
    18
    12
    5
    4
Only show reviews for Family (20) | Couples (13) | Business (15)
Date Rating
Australia
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
“All the services in a good location”
3 of 5 stars Reviewed 13 February 2012

Apartment was nice, clean and a good size (had a 1 bedroom appartment). The carpark facilities were exellent and reaonably prices and the staff were very helpful and friendly. My irks with this place was that there was an extraordinary expensive charge for the "free" internet/wifi. They also didnt clean the room every day - though this may have been as it was over the new years period.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AussieAussie77 about Mantra Chatswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Ho, Manager at Mantra Chatswood, responded to this review
28 March 2012
Thank you for taking the time to provide feedback on your recent stay. Please accept my apologies that the service you were provided during your stay was inconsistent. The issues you have raised have been addressed with the respective departmental managers in additional training implemented accordingly. We hope to have the opportunity to welcome you back to Mantra Chatswood again soon.

Regards,

Jessica Ho
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hallidays Point, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent!”
5 of 5 stars Reviewed 8 February 2012

I stayed at the Mantra Chatswood with my young daughter after surgery in a one bedroom apartment for 7 days. It was the perfect location as we could walk everywhere, the room was just fabulous as was the service from all of the very friendly staff. The kitchen, bedroom, bathroom and lounge/dining were all very spacious and the private balcony was a lovely outdoor area. We made use of the spa every afternoon and found our stay there a really wonderful experience especially in the circumstances. I have stayed at Mantra hotels before and have never had a bad experience, I would definitely stay there again and have recommended it to all my friends!

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask webbymj about Mantra Chatswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Ho, Manager at Mantra Chatswood, responded to this review
28 March 2012
Thank you for taking the time to write about your experience with us. We value your feedback greatly in aiming to provide a high level of service for all our guests. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards,

Jessica Ho
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melboune
Top Contributor
54 reviews 54 reviews
Reviews in 40 cities Reviews in 40 cities
34 helpful votes 34 helpful votes
“Satisfactory if you want to stay at Chatswood”
3 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We had a studio, but although it was advertised as having kitchen facilities, these were minimal – just a small area with a microwave (no hot plates) and sink, and only enough crockery/cutlery/glasses for 2 people. It was close to the smoke detector, and there was a warning not to burn the toast because if you did the alarm would sound and a fee would be payable to the fire brigade! There were also laundry facilities.
Otherwise, the room was fine, and the lighting throughout was good. The property is generally well maintained, although the cooling system in our room struggled with the hot, humid weather that we encountered (but this issue was remedied after the technician adjusted it).
Parking and internet are both available for an extra charge (neither are cheap).
All the staff that we encountered were pleasant and helpful. The location is close to the shopping complexes and numerous restaurants (mostly Asian), and also to the station which has a good train service to the city. The property is easy to access by car once you know that, if you're coming by car from the city, you need to turn right off the Pacific Hwy at the previous street (Victoria Ave).
One issue we had was Mantra's requirement that payment be made in full at least 14 days before arrival. This is OK if you're getting an advance purchase rate, but if we did, it wasn't made clear during the on-line booking process (and we weren't offered an alternative).

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gat16 about Mantra Chatswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Ho, Manager at Mantra Chatswood, responded to this review
28 March 2012
Dear Gat16,

Thank you for taking the time to write about your experience with us. We value your feedback greatly in aiming to provide a high level of service for all our guests. In regards to your comment about the pre payment of the accommodation, If In future if you would like to book directly with the hotel, no pre payment is required until you arrive at the hotel. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards,

Jessica Ho
Reservations Manager
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alberta
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
“So-so”
3 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

We and two other couples stayed at the Mantra Chatswood over the New Years period for 6 days. We were there to attend a family wedding and it was the closest hotel to the bride's home in the Northern Suburbs.

Our joint considered opinion of the Hotel: Nothing special

Some points to note about Chatswood: As a town centre it is quite unremarkable. There are two quite upscale shopping plazes close to the hotel, a fine public library with free WiFi, and tons of Asian eateries. The hotel is also one block from the train station from where downtown is a 25 minute ride, Bondi beach is 11/2 hours away and other northern suburbs are between 10 and 30 minutes away.

As tourists, the train ride to get anywhere from Chatswood quickly became quite tedious.

Regarding the hotel, it mainly caters for the mid-scale business clientele. Furniture and room decor is modern but a studio was too cramped for a couple. Also Wifi charges were a rip-off. Our main knock against the place was the strange musty smell in the corridors and some of the rooms. it was probably the case of insufficient vacuum cleaning of the deep pile carpets.

On the plus side: We found the quality of the food in the buffet breakfasts to be top-notch especially if you can pursuade the girls at the front desk to give you a discount coupon.

If it must be Chatswood, suggets you try the Sebel

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ALOISE1 about Mantra Chatswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Ho, Manager at Mantra Chatswood, responded to this review
28 March 2012
Dear ALOISE1,

Thank you for taking the time to provide feedback for your recent stay. I regret the shortcomings in service you have experienced in regards to the housekeeping cleanliness, and will certainly address these issues with our team members. This is not up to the Mantra standard and apologise for any disappointment you experienced during your stay.

If you have any further enquiries please don’t hesitate to contact me.
Regards,
Jessica Ho
Reservations Manager
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Wellington, New Zealand
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Completley Fab.........”
5 of 5 stars Reviewed 23 January 2012

Fabulous, well appointed apartments or studios, appreciated the location to rail so that International rail transfer was easy and cheapest option. Big time Shopping close by and convience store 50 yards away. I was here for a friends birthday, and was staying on own felt very safe loved the rail, ( across the road ) the accomdation is great quality. Would not eat in( I did ) a wee bit over prized as so many cafes etc around area. However all service staff and rooms very good. Awesome stay, just watch how you book....;-) Loved the in house pool and gym!

Room Tip: The only thing I can say was how I booked, I booked from M booking through sydney apartments and wha...
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Loulou0833 about Mantra Chatswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Ho, Manager at Mantra Chatswood, responded to this review
28 March 2012
Dear Loulou 0833,

Thank you for taking the time to write about your experience with us. We value your feedback greatly in aiming to provide a high level of service for all our guests. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards,

Jessica Ho
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Mantra Chatswood

  • Mantra Chatswood Sydney
  • Mantra Chatswood Hotel Sydney
Address: 10 Brown Street, Chatswood, New South Wales 2067, Australia
Price range (per night):* INR8,504 - 19,286

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