The location, the apartment size and the outlook can not be beaten. The swimming enclosure is directly opposite, with plenty of cafes and restaurants at your doorstep. Unfortunately, when I arrived, our second bedroom and bathroom had not been made up. Then we went for a swim in the pool and it was filthy. Both issues were addressed immediately so I was please about that. However, I hate having to complain about basic holiday requirements. When I checked out, they did not charge me for the phone calls that I made which I think was a lovely gesture of good will. Even though I had some minor issues, I would still recommend these apartments.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 December 2010
Thank you so much for taking the time to offer your feedback and comments. The Coral Horizons are fantastically located and yes they have amazing views.
Whilst we have highly efficient systems and procedures in place to ensure that our guests have an amazing experience, it seems in this instance of making up the second bedroom & bathroom they were inadvertently overlooked. We very much appreciated you bringing it to our attention so that we were able make amends for any inconvenience.
With regards to the pool I’m sure you will agree the Melaleuca trees although a very beautiful aspect of Palm Cove, in a single afternoon with the sea breeze they can make a terrible mess of the pools and surrounds. Thank you again for the opportunity to rectify it.
We do hope that you will visit us at the Coral Horizons again…
The Boutique Collection Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC