We came to this resort on a beach hopping trip and didn't make any prior bookings. The Staff was in general very friendly and helpful. We decided to stay for 2 nights all inclusive. The bungalow was clean and OK but for approx USD 100 per person/night way too much.
The food in general was far from any recommendation and we eat outside after that. The beach in front of the hotel is badly maintained but you can stay at the pool inside the resort which is quite nice.
Can't recall how many bungalows the have but the only time the resort gets a bit busy is during casino hours. We didn't check the casino itself but look good from outside.
Overall I'd say look for a different resort and don't go for all inclusive, there are many excellent restaurants around the corner.

Me & my friend booked with sell off vacations a week before leaving. We left with transat on feb.26 for a week. Once we arrived at the airport we were told it was an hour & a half drive to get to the resort instead of 30 mins of what it was supposed to be. Now once we got there this is how everything was :

Front Desk: My advice is learn to speak spanish because there was definatly a language barrior with them. I think there was only one who spoke english well enough but the others never really understoo what you were trying to tell them.

Room: I had to change rooms twice. The first time we found cockroaches in our room which no one else seemed to have & the air conditioning wasnt working very well. Then when we got to the second room we kept it for awhile but the tv wasnt working & the shower was broken so we finally changed to the last room two days before leaving.

Entertainment: Non-existant. There is a staff & they're quite nice but there arent any night shows or anything like that.

Disco : Biggest lie or all!! there is none!!! Don't be fooled.

Beach: I've been on vacation plenty of times & it was by far the ugliest beach i've seen. The only good thing about it is that you can walk on it for miles.

Food: Not the greatest but you'll survive.

Like they say it's what you make of your vacation but in this case there just wasnt much to make a vacation with. If it's going to rain it will be by far the worst vacation you'll ever have so I wouldn't recomment this hotel.

We went last Dec. 26 to Cacao Beach Resort-Spa Casino and we were very disappointed by the lies promoted in the Sunwing brochure.

It actually takes 1 hour and 40 minutes to get to the hotel from the airport. When we got there it was like being in a ghost hotel.
There were only 4 more guests! and the 9 of us, it made it 13 people on the hotel. I don't know if the hotel is under construction, renovation or if it went bankrupt, but regardless, they shouldn't be open for business under such conditions.
The bathroom doors wouldn't lock. Hotel management could only justify it by saying: "are you a family? then, why do you need to close the door?"

They were offering 5 restaurants, but only one was functioning. The food was ok, but of course, limited in choices. The third day they opened another area 'restaurant', buffet style. Upon opening this restaurant, the other remained closed, which meant that we didn't really have an option of where to eat. Forget about ordering diet coke, they would give you coke mixed with water. After a couple of instances we realized that you needed to ask for coke of diet (coca cola de dieta) and then they will give you a diet coke. Asking for hot water for tea took more than 20 min.! The hotel advertised to have a Spa? look at the pictures, that is what they had for a spa. Thinking about going into the Jacuzzi? look for yourself, it was still in shambles. The only entertainment offered was playing chess, and domino. Forget about the snorkelling classes by the pool, sports, beauty salon, and gym facilities. Everything advertised for this hotel was a lie.

Beach front? if you consider crossing the main road part of the beach then yes, it was beach front. Activities by the beach, NONE! The volleyball court was full of garbage...it wasn't until our fourth day there that the entertainment team started playing some volleyball (after management decided to clean the area following numerous complaints).

It is appalling to see how travel agencies can take advantage of tourists in this way. We have contacted itravel2000, who sold us the package, and Sunwing Vacations. But of course, none of these companies are willing to take responsibility for our disaster.

If what the manager, Mr. Pimentel, said is true, they were paying them $35.00 per person, yet no one is stepping up to the plate to take responsibility.

Travelled from Feb 12 to Feb 19, 2007. Very tropical. The people are very friendly, unfortunately many do not speak English nor French yet. Stayed at the Cacao Beach (3 star). Very impressed. Departed from Montreal and paid $860.00 for 1 week. Definately got my money's worth. Very clean. Beautiful beach. Very impressed with the food. Entertainment side, a little lame and quiet. I personally did not go off the resort, but I spoke to many who did and said it was very safe. There is a town 5 mns away, Las Terrenas. There is no disco on the resort. Volleyball on the beach, for those who are interested (a must for me). I definately would recommend this hotel. Please take note, this is "Petit Québec". Anglophones are a minority, but I did not have a problem with this as I am bilingual.