This was a really disappointing experience...the room was shabby, the internet didn't work and I had to waste quite a lot of time speaking with an o/s technician until it finally was accepted by the hotel that the problem was internal - sure enough an engineer found a problem with the connection right down the line of rooms, but what a frustrating way to begin our stay. Then our plans to eat at either of the two restaurants were frustrated as well - one was fully booked, the other was closed to the public. We had an overpriced and underwhelming meal at one of the lesser eateries. This might be a reasonable family destination, but for a couple it really didn't do it for us - this was a pity, as I'd expected much better things of Hyatt.

My family and I are at Hyatt just after new year. Although it is busy, i would say that the resort coped pretty well.

This resort is good for families with little kids and boy!! there are heaps of them.

If you are looking for quiet time this is not the place for you, although they have one adult pool at the sauna. But once you get out, be prepared to face the kids riding their bikes.

we are not kids hater we had our share .

The tennis courts are great (there are 8 courts i think) and the staff will go out of their way to make you happy.

Golf is amazing if you like golf.

Private Hyatt Beach:
Do not go to the beach. it is not for kids. It has sort of like a gutter at the start when you get in so its kind of deep, very deep for kids then shallow in the middle. I will not take little kids there. Be careful.

My family & I are lucky enough to have stayed at the Hyatt Coolum many times and we are always greeted with 5 star smiles & service. I am dismayed at any 1 star reviews as I've personally never experienced a bad stay. 

Yes, some of the rooms need upgrading, but there's over 300 rooms, so they can't all be done at once!

Yes, the food is over priced and sometimes disappointing and I do get annoyed at the $5 coffee, but I just think of all the free luxuries on offer (location, landscaping, pools, atmosphere, safe haven for kids, wildlife, the amazing reception area). I can't think of many hotels & resorts that offer decent room service, the food is always soggy! 

(It would be great if the Hyatt Coolum food & beverage manager could address this and rethink the menus & value on offer.)

We keep coming back for many reasons, and happy to turn a blind eye to the occasional disappointment as the pros always outweigh the cons. 

We recently stayed at this hotel for four nights in a Garden King room, which was centrally located near the village square.

The grounds are beautifully maintained, the golf course is quite scenic with the backdrop of Mount Coolum. The beach is lovely and the shuttle service to the beach is very good. The beachside pool and amenities next to the beach is great. It would be nice to hire bikes and cycles around the resort too.

The hotel is ideal for golfers to bring their family, as there are kids club and the spa to keep everybody happy.

We had the hot breakfast package; we were really impressed by the staff who could remember our hot drink preferences after the frist day. We had dinner twice at the Bruschetta Restuarant, it was a nice touch for them to give us complimentary tips with woodfire baked ciabatta. We loved the healthy choices for kid's meal, like grilled fish instead of battered fish. We enjoyed ourselves both nights. (The meals are pricey as you would expect, we found that The Coffee Club at The Coolum Beach offered more than the standard menu and was very reasonably priced).

The room was spacious and confortable. The decor may be a bit dated but it's functional and well appointed.

There are a range of food choices at the Village Square which seemed quite good.

The staff are all very friendly and professional. We would stay at this hotel again.