We had looked forward to our 4 night stay in the Penthouse Suite at Russell Bay Lodge, expecting a well equiped room with lovely views, wonderful breakfasts and welcoming hosts (Dave and Aom). We were welcomed when we arrived rather later in the evening than we had expected but beyond that our accommodation was a let down. We had access to the outdoor spa, but could never quite relax as access to the laundry was on the same decking and we didn't know when someone else would appear to access it! Breakfast was a bowl of fruit salad, sometimes with an additional banana, plus a packet of muesli, and 1 slice of bread (for toast) with a sachet of butter and honey (nice). We didn't manage to access the internet using free WiFi throughout our stay and whenever we tried to find someone to ask there was noone around to help. BUT despite all this we did enjoy our stay in Russell. There are plenty of excellent restaurants and boat trips. The sunsets are quite spectacular -choose Russell rather than Paihia if you want to see them! PS We never met Dave and Aom!
