First visit was really good on all things. Just had a second visit and really disappointed. Room was okay, clean and tidy but the a/c in the dining room was full on and uncomfortable. When mentioned, no reaction. Ordered soup, butter came like an ice block, when asked how do you spread this on the bread? No reaction. Breakfast next morning, opens at 6 for full breakfast. At 6, Luke warm food, cold plates, no one there if you needed anything. Won't go there again. Shame.

Amazed by their efficiency and reliable service for our 1 night stay before departing NZ on a 6am flight. We checked in at 11pm, comfy bed with variety of pillows, 2 wake up calls at 3:30am, and on time shuttle for 10 minute drive to AUK. Definitely designed for travelers needing an airport hotel. Wouldn't hesitate to recommend to anyone for that purpose. Plus, got a great rate during high season on hotels.com using their "silly season" discount.

Large, very busy hotel near the airport. Hotel rather industrial in nature, but in a suburban setting. Room was nice enough: rather large with pretty good amenities. Room service was OK, but busy during the holiday season. If you need the shuttle to the airport, book it with the desk early! We called the morning of our departure, and all shuttles (leaving on the half hour) were booked from 7:30-9:30. We suggested that they add another shuttle run since there was so much demand, but they said they couldn't do this. We gave up and took a cab ($20NZ with a tip). This is a perfectly good hotel if you are passing through the airport and don't feel the need to go into Auckland.

We have used Jetpark a number of times as an intermediate stopover between domestic flights and international flights in Auckland. It is always clean, convenient and the service is consistently good. We like the convenience of a late evening bar meal and the airport shuttles. What makes it attractive is consistent, predictable service and quality provided by Jetpark. Remember to book your shuttle back to the airport when you check in.