We stayed in this motel on Christmas Eve and Christmas night, a time of year you expect good service, friendliness, warmth and enjoyment. This is not what we got from this motel.
Our Room was NOT ONCE CLEANED during our 2 night stay, beds were not made, towels were not changed, bins were not emptied... In fact no one ventured into our room at all...
EXCEPT that is, for the people that came into our room and robbed us on Christmas night as we slept. They took everything including all personal items, phones, ipods, car keys, cameras, wallets, purses etc and ALL christmas presents!
Now being the safety conscience people that we are, i assured the door was locked when we left in the morning, and arriving back at midnight was shocked that our front door key card wouldn't work, so had to get it changed at reception. Once in, being as late as it was, off to sleep... Only to find in the morning everything was gone!
When I turned up at reception, landlady rang police...
When we were leaving, we were charged FULL PRICE as the landlady jokingly retold tales of the same people she thinks burgled our room, robbing their motel in the past... Just what we wanted to hear!
Being robbed in the middle of the night from around our beds while we slept is one of the most traumatic experiences we have faced.
The landlady in an email back to me explained it was our own fault and the doors must have been left open! Seeing as i know 100% they were locked, the place has been robbed before and strangely the key card wouldn't work, it was all a bit too strange!
The motel took NO responsibility for what happened, made no offer of any reductions in price due to our unfortunate circumstances and lets NOT forget, didn't once clean the room, which also in the email, the landlady said I had told them I didn't need them to clean the room!! Which again was another lie. (Landlady will probably reply to this, although everything I have written here is in the email she sent to me)
This Motel is NOT SAFE and I would recommend everyone staying somewhere other than here!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 March 2012
When people are upset they tend to exaggerate. Over the Christmas period 3 motels on the strip were burgled on the same night. The police were called in .Only at our property did they get into the room . In all other cases they only stole from cars. Our rooms have card locks on the main entrance and they cancel at 10 a.m the next morning . there is no way that those doors can be forced open. The ranchslider onto the patio has a dead lock on it and a bolt . If these had been used there is no way that anyone could have got into the room. The police found no evidence of forced entry. The police concluded that the ranchslider was left unsecured. sometimes cards will de-programme and have to be reset. If a card is put near a cell phone or some other electrical device this can happen. The guest have admitted that when they returned to their room at midnight nothing had been taken and the theft occurred while they were asleep in an average sized studio room. If the doors had in anyway been forced they would surely have heard as the bed is within 3 feet of the door On Xmas morning their room was not serviced because as they left to go out for lunch they said every thing was fine. Other people staying had their rooms serviced. In the case of theft from a Motel it is normal for the client to claim on their insurance policy and their insurance company would come back to our insurance if they felt we had been negligent. It is normal to pay full price foe the room even in this case. Had the room been properly secured no one could have entered it. I am sorry for their experience but we must all take responsibility for our own security
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
