My husband and I stayed at the Waterfall Cottages during October 2011 in the small cottage and we thought it was lovely. The dogs that a previous reviewer mentioned did greet us with some barking when we pulled up but they were wagging their tails and smiling, so we certainly didn't feel threatened. The cottage wasn't luxurious but it was comfortable and it was a great spot to base ourselves while we explored the Margaret River region, which has so much to do and see. I thought it was good value for the price. There is a very pleasant river walk across the road which goes for several kms. A lot of different bird varieties came up to eat some food we left outside the window including superb wrens, parrots and crows and we also had a visit from a large lizard, which was nice. The only suggestion I would make is to take your own tea and coffee making supplies, as only a limited amount were provided. All in all we really enjoyed it.

We have just returned from a weekend at Waterfall cottages and we had a fantastic time.
The cottage was spotlessly clean, the beds were so comfpy and the views were amazing. There were 2 adults and 4 teenagers ranging from 12 to 17 and we had plenty of room in the family cottage. We had an open fire for the evening when it was a bit chilly and Sue and Julian the owners were very accomodating, even delivering our firewood within 5 mins of asking for it. The cottage had a lake in front of it and the wildlife and flowers were beautiful, The town is only a 5 min drive away so although you feel you are in the middle of nowhere the town is within easy reach. I would definately recommend the cottages, and hopefully will return soon if we can get in.

After booking this property through an internet travel agent for four nights in April, we arrived to find out that we as a family had been double booked due to poor property management. Without so much of an apology from the owner Sue, we where sent on our way to a sub-standard property in town to complete the stay we had planned. Bear in mind, she still had not checked in all guests and there was still cottages available upon our arrival. She did deny that she had a wedding party booked (obviously all staying together on property) even after sighting the bride. We beg to differ and in our opinion was the case in this instance. She was unhelpful, blamed anybody she could for her mistake, (all other parties including the travel company where not at fault whatsoever) and her office was a sight for sore eyes! What a mess! How these people are in business is beyond us?

We stayed here in March for 5 nights in a "luxury spa cottage" which according to the website was "new".

Firstly, the good: Margaret River is lovely area with countless number of wineries, lovely beaches and fantastic food. Waterfall cottages is located right in the middle of the region between the two capes so makes it easy to explore the whole area. Also quite conveniently located to the main Margaret River shopping strip where there are cafes, supermarkets, gourmet butchers etc.
The cottage is also very private. We didn't hear much noise at all from other people staying on the property (although it was not a busy time of year anyway) and the BBQ on the verandah was very handy. There is also an abundance of wildlife including ducks, roos and rabbits which come out around dusk.
The not so great: The luxury spa cottages are advertised on their website as being new and 5 star standard. There is also some stuff about being stunningly designed and decorated but that could be subjective so I won't talk too much about that. While the cottage was nice, it certainly wasn't what I would call luxurious by any standards. When we arrived, the 2 person corner spa had no less than 4 dead bugs in it. And they weren't small (one was a moth) and had been obviously squashed as one of them had lost its wings. Needless to say we did not use the spa. They also advertise a king size bed; the bed in our cottage would have been a queen at best and only had a flat sheet to use as a blanket at night. Again, not my idea of luxury especially given the cooler weather. The washer/dryer supplied had some old stagnant water left in it with gunky bits...this wouldn't budge even after we ran one cycle to try and clean it out so we didn't make use of this either. The LCD TVs are the size of computer screens and the one in the lounge is on a shelf so high that you have to crane your neck to watch it if you are sitting on the couch. Plus, peeling paint over the skirting throughout the cottage made me wonder when they last updated their website. Oh, and there were no scented candles as promised either.

Service itself was ok. They have a very ill tempered alaskan malamute (a big dog!) guarding the office door which barks and growls when approached (you have to go into the office to check in and out) and at no point during our check in did they offer any information about the region or make any friendly conversation about our trip. On check out, unsurprisingly we were not asked if we enjoyed our stay.

This is at best an average establishment in a great location, but certainly not a luxury 5 star getaway. Lucky for us, there were so many things to do in Margaret River that we didn't need to spend too much time in our accommodation.