Things have certainly changed at Bendigo Backpackers, and NOT for the better. I made a booking through booking.com for Sat 5 Nov 2011 for myself (a 67-y-o woman) and my 13-y-o granddaughter back in September. I rang on 3 Nov and Graham told me he had never received my booking. He shouted and swore and told me that booking.com was 'a load of [--]'. I rang customer service at booking.com and they confirmed a) that I had made the booking and b) that they had received an e-mail from Graham confirming that he had received the booking. Long story short, my granddaughter and I arrived on 5 Nov to find the smoke alarm blaring throughout the house. Graham shouted and swore at me again, this time in front of my 13-y-o granddaughter, and accused me of 'sabotaging' his alarm system. I told him I did not smoke and had not done anything to his alarm system he called me a liar. He continued shouting and swearing at us until my granddaughter (who was terrified) ran out of the house in tears. We moved to a motel and will never go back to Bendigo Backpackers, and I would advise others not to patronise it either.