This should be a great hotel. It is ideally siuated in the centre of the city.
We booked a two bedroom appartment and found it to be spacious, well fitted out, clean and inviting.
The greeting as we arrived was warm and the staff made us feel "at home" from the first minute we arrived.
The major let down was that the building owner evidently refuses to double glaze the windows and as rooms either face the street, or are in line with the Town Hall clock that chimes every half hour, sleep comes in intervals.
Our room on the 2nd floor faced the street and even the sound of people laughing as they left the local restaurants or night spots carried clearly to our room. Car brakes, trucks changing gear and so on were as audible (as was that damned clock) as if they were in the room.
It seemed ironic given the lack of possible peace and quiet that management had an A4 notice in each room pointing out that room parties were not allowed. I imagine a room party would not have had any more detrimental effect on our ability to sleep than the insanity of not having double glazed windows.
Coupled with the noise problem was the fact that the drapes did not remotely stop the street light flooding the room all night.
A problem with the TV meant that we could not get any free to air reception so the enforced waking time could not be spent in the that pursuit either. The staff member at reception tried her very best to remedy the TV problem and cannot be faulted for her efforts.
In fact it is the staff that are the standout feature of this hotel and they would be an invaluable addition to any of this hotel's competitors in Launceston.
They were empathetic to what we experienced, offered to discount the rate and presented us with a bottle of local champagne on checkout to make up for the restless night.
What a pity they are let down by penny pinching by the owner.
- Quest Hotel Launceston
