The hotel was fairly predictable but the room was extremely spacious, bigger than some of the cabins we stayed in elsewhere. I just was very annoyed about the 10 dollar price for 15 minutes of wifi. This was more expensive than anywhere else in Australia. Other than that it was good value and close to the city centre.

We were booked in here by a travel agency, and I confess I was filled with trepidation when I read the TripAdvisor reviews. I therefore rang the hotel and volunteered to pay the $30/night upgrade to one of their refurbished King bed rooms: a really smart decision, as it turned out!

We were put in a corner room at the end of a corridor, far away from the running, screaming children who seemed to run from room to room and then to the lifts.

The corner situation meant we could open two windows and get a fantastic cross breeze on hot and sticky nights, which meant we didn't need to use their freestanding aircon unit very often. Thank goodness, because the thing had two speeds: 'gale force' and 'off'. The noise was deafening and the carpet around the unit would become soaked through with water from condensation.

Despite this being a 100% non-smoking hotel, we smelled smoke for days coming out of a room opposite which had its 'do not disturb' on for days. Reported it to the desk, which sprayed room spray outside our room. It would have been better to confront the smokers, but ...

Lovely flat-screen tv, tea/coffee making, bar fridge. All good. APPALLING quality mattress. You could hear the springs go when you sat in it and my back was stuffed after the first night. The refurb should really have included decent mattresses, but this is not the first - and probably won't be the last - hotel we've stayed in which seems to have neglected guests' comfort in the bed department.

My only other quibble was a charge error. When we checked in, there was a neck tag which stated that whatever it had been attached to would cost us $6.50. Since there was nothing attached, we took the tag down to reception immediately after checking in. No worries, we were told, they would make a note of it. Guess what was on our bill when we checked out? You guessed it: the $6.50 (apparently for a bottle of water). It was taken back OFF the bill, but it's just niggling a bit ... staff should follow through.

There is no pool, which is a shame during the summer, but we enjoyed the central location and the lovely corner room. Didn't try any of the restaurant fare, either ...

Some cute shops in a plaza around the back, including Vietnamese and Italian restaurants.

I believe this was recently a Novotel hotel ... not sure why the chain withdrew, but the only Accor property in Launceston now is the Mercure, just around the corner.

Probably not returning to Launceston, but if we did, would have no hesitation staying here again, as long as it was in one of the refurbished rooms!

I usually prefer to styay in places that are a little left-of-field but this place seemed to offer really good value. And it was. A very comfortable stay, would recommend.

This was our first port of call on our 5 day Tasmanian discovery. My wife & I with our 15 year old son stayed one night in early January. Located in the city area it is very close and easy walk to local historical attractions and points of interest. 100 meters to the city gardens and with access through the rear entrance into a quaint reproduction period shopping village (tucked in behind the CBD area), this grand hotel presents very nicely.

The room was very comfortable (two queen beds), clean & well maintained and the front of house staff friendly & helpful. The air conditioning in the room was a portable ducted unit which looked a bit out of place but I guess the hotels build date did not make provision for the installation of ducted air through the building. Regardless, at least they do provide the facility. While we did not dine at the hotel restaurant it did appear to be very busy. We should have dined there rather than the Italian around the corner (La Cantina) which delivered the worst service I have ever experienced in a restaurant.

The tariff for our room at $111.00 for the night plus $6.00 for parking was more than reasonable. While I may have snagged a special we certainly got more than we anticipated at this rate. This is a very nice hotel and well worth consideration.