This place really is a mixed bag. I travelled to Mackay just before Christmas for business and spent 3 nights in the Marco Polo. This hotel was selected on the basis of its 4 star rating, which I'd suggest it would probably struggle to achieve on an up to date independent review.

The room and furnishings, including the carpet, are very dated, but the sheets were clean, the air conditioning worked and I slept fine in the bed, so it wasn't unbearable.

One of the reasons I chose this hotel was the good reviews that the restaurant had been given. Unfortunately the restaurant was closed for quite a few weeks over the Christmas period, I can understand this for a small business, but it surprised me as I would expect that this time of year would have to be one of the busiest in Mackay for travelers, not to mention locals looking for a nice meal out.

Further to this the room service facilities were also unavailable (as a business traveler with odd hours, room service is often a life saver and can make or break a hotel's performance for me) with only bare basic breakfast available (cereal, juice and toast). Not only did this have to be ordered over 12 hours in advance, but it appeared remarkably overpriced for the goods provided. To make matters worse, when I left in the morning having eaten the toast but not having opened the cereal (expecting it to be still in my room when I returned that night and therefore available for consumption the next morning) I came home to find the cereal gone. There was no refund offered (I assume the unopened cereal was re-sold and if not why take it from the room?) and no capacity for me to chase a refund as I was leaving at 5am the following morning so instead I found it included and charged in full on my bill. Something like that does leave a sour taste in the mouth unfortunately.

My partner and I stayed in a Deluxe Suite and were very happy with it.
Nice big wooden bed which was very comfortable, plasma TV, fully stocked mini bar and very modern bathroom with a good sized shower.
The food at the Restaurant was great too.
Only downside is the Deluxe Suite is on the second floor and does not have a balcony nor an opening window. No desginated carpark either which seemed a little chaotic at times.

This hotel is in deplorable condition with run down rooms, walls and carpet that need replacing and given our experience a total lack of maintenance. Our daughters were locked in the adjacent second bedroom for nearly half an hour while the owner tried to pry the faulty door knob lock off. He was anything but apologetic about the incident and still charged us full price for the room. Lucky for us our girls were 16 but imagine a toddler or younger child going through the duress of that experience with no way out except the door with the faulty lock. Hardly what one would call a "family" motel. Given its rapid state of decay I fail to see how the motel can obtain a four star rating. I concur with CRAP, TOTAL CRAP BELOW. Just because Mackay has a regular intake of miners to fill their motels it shouldn't mean that rude, obnoxious people own and run 2nd rate accommodation and make no apologies for their lack of standards. AVOID THIS MOTEL AT ALL COSTS!!!!

On arriving at this motel i nearly cried. It was dark, dingy, outdated and dirty. The room was in dire need of refurbishment and the view from the window was a blank wall. the furnishings came out of the 80's. The cups were dirty literally. Iwould not go back there again