The resort looks great on the internet and is quite picturesque in reality, though my stay here commenced like this.
We arrived rather late at 9PM and the first thing we noticed upon entering our room was a smell much like someone with foot odour had rolled up their socks in a wet towel and left them under our bed. Not a great start though we thought we could put up with it considering the location.
Our first morning we went for breakfast and had what was available of the very basic buffet breakfast, bacon and scrambled eggs, and juice. It was only later in the day that I discovered this was going to cost us $18 each.
Our stay took a turn for the worse on our first afternoon when we decided to brave the pool and the 20 or so kids that were running around screaming. After a brief swim in the pool that was warm and tasted faintly unusual, we decided to get out and noticed something that appeared out of the ordinary. Upon closer inspection I realised I was looking at a piece of poo covered in hungrily feasting flies. it was resting on the edge of a pebbled water feature that linked the kiddies pool to the main pool.
I immediately went to reception to alert them to my discovery and was dismayed with their response," sorry about that, the pool guy will be here in an hour."
Upon return to my room, disappointed I called reception to find out the managers name and was asked to attend pooside and locate the offending turd and within 10 minutes it had mysteriously disappeared, probably washed down the water feature into the main pool where there were still 10 or so people swimming. I was informed by reception staff that the manager had been informed and would be in touch with me in the morning.
After waiting until 3PM I decided to call reception only to be informed that the Manager had left for the afternoon and no one could tell me if she would be back.
I received a call from the Owner later in the day. Her response was "that this happened from time to time and that the process is that when faecal matter was discovered in the pool that it was to be cleared of all swimmers." This obviously failed to occur in this instance, leaving at least 10 unwitting bathers swimming in a pool that had faeces floating around in it. My concern is that there is process for poo discovery, that it wasn't implemented in this case and also that there have been other cases of faecal matter mentioned in review of this resort. The owner of this resort is obviously making enough money that these kind of situations are of little concern to her, illustrated by her lack concern in contacting me and also the failure in the process of evacuating the pool after discovery of something that is at the end of the day a serious health risk. She offered no kind of compensation even though I was unable to use one of the facilities and in my opinion was abrupt and dismissive of the issue. Oh, I forgot to mention, the air-con didn't work either.