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Outrigger Twin Towns Resort – reviews, photos

4.5 of 5
Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia
Hotel amenities
Outrigger Twin Towns Resort
Ranked #1 of 12 hotels in Coolangatta
4.5 of 5 stars 295 Reviews
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295 reviews from our community

What travellers say about this hotel
  • Buffet breakfast(5)
  • Putt putt(4)
  • Rooms are clean(4)
  • Very good(4)
  • Friendly and helpful(4)
  • Great view(4)
  • Bedroom apartment(3)
Traveller rating
    142
    101
    33
    12
    7
Only show reviews for Family (72) | Couples (143) | Business (28)
Date Rating
Melbourne
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Lovely stay”
4 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

I stayed at the Outrigger a few days ago for just the one night. My room (1 bedroom apartment) was on the 10th floor overlooking the Tweed River etc, in terms of size it was a lot bigger than I had thought and was very well equipped. Location wise, it is very good - within walking distance to shops, beach, cafes, bus stop right out the front which can take you into Surfers Paradise or the Airport and of course direct access to the Twin Towns Services Club. The staff were very helpful and answered any questions that I had, check out was very easy and I was able to store my bags away in the left luggage until I had to catch the bus to the airport.

I have recommended to my parents that the next time they head up North for a visit to stay here.

  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NameNo about Outrigger Twin Towns Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker Manager, 355255 at Outrigger Twin Towns Resort, responded to this review
15 February 2012
Dear NameNo
Melbourne

Thank you for your review, we were pleased to read that you enjoyed your stay and found both our location and your chosen apartment to be ideal. Your comments re- our staff and the level of service provided have been both noted and forwarded to the various teams as acknowledgment. Thank you also for your recommendation to your parents and we look forward to both welcoming them to Outrigger Twin Towns Resort and trust as you, they enjoy their ‘Outrigger Experience’. Thank you again for your feedback and the time taken to submit the review, both much appreciated.
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bribie island
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“A nice place to stay”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

We spent 3 days in a 1 bedroom apartment, Harbour Tower on the 14th Floor. Great views overlooking Tweed River, Jack Evans Park & ocean views in the background. Very quiet suite and well equipped. The only negative we experienced were the two single beds pushed together to make a king bed & no luggage trolley available on car park level when you are unpacking. Would definitely go back for another stay and recommend resort to family & friends. Walking distance to Cooloongatta shops, cinema, restaurants, beach, RSL & Surf club, supermarkets & Point Danger. Everything is so handy, you don't need a car. Lots of activities in the resort, tennis, putt putt golf, pool - indoor and outdoor, pin ball machines, gym, restaurant.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sheenabribieisland about Outrigger Twin Towns Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker Manager, 355255 at Outrigger Twin Towns Resort, responded to this review
10 February 2012
Dear Sheena
Bribie island

Thank you for your review and your comments in relation to your accommodation, enjoyable views and our central location. The location of the property is definitely a HUGE Plus for our many guests and yes you are correct, there is rarely a need for a car, with all major attractions, restaurant precinct, shopping centres and supermarkets all within a few minute’s walk from the resort. I also appreciate your comments made in relation to the ‘King Zip Bed’ not being to your satisfaction. This type and style of bed is utilised extensively within the hospitality industry to enable variation of bedding configurations upon guest’s requests. When you do choose to stay with us again, please place a request for your preferred bedding configuration and we would be delighted to assist where possible. Thank you again for choosing to stay with Outrigger and your review.
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Calgary
Top Contributor
55 reviews 55 reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
“Very positive experience!”
4 of 5 stars Reviewed 8 February 2012

The location and view are excellent with the beach and a wide variety of restaurants within a couple of blocks (easy walking distance). My 1br apartment was large, clean, comfortable, and well equipped (washer, dryer, dw, stove, fridge, microwave, 2 large TV's, stereo, and dvd/vhs player). I loved the view of the ocean (looking around Reflections across the street). Staff were reasonably helpful but the need to learn the bus routes as they had no clue how to get to Surfers Paradise from the stop outside the door. The outdoor pool is nice but the spa was often unheated (what's with that?). The only impediment to a good sleep is the garbage trucks for Twin Towns and Reflections that arrive, noisily, before 0730. Overall, an very positive resort and experience, very good value for my money.

Room Tip: I'd ask for an ocean view -my 6th floor view was fine but higher could be even better.
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by D M for Coolangatta
Ask D M about Outrigger Twin Towns Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker Manager, 255355 at Outrigger Twin Towns Resort, responded to this review
9 February 2012
‘Very Positive Experience’ – DM Calgary

Both the team and I were delighted to read your ‘Posting’ and review of your recent Outrigger Experience. We were also pleased to read of your favourable comments in relation to your accommodation, however; please accept our apology for any noise and inconvenience that the council trucks may have caused. Unfortunately they are a necessary service that we are unable to control or manage whilst trying to ensure our guests enjoyment and comfort during ones stay. Thank you also for your ‘Room Tip’ for fellow travellers, both views from the property; whether it be the Harbour/River view or the Beach, both are great and enjoyed from the guest’s balconies. Thank you again for your review.
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Sydney, Australia
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
“Great Location.”
4 of 5 stars Reviewed 7 February 2012

Great location next to Twin Towns Services Club and close to the beach and shopping centres. The Apartments are better then the hotel rooms because they are larger and have all the amenities in the room. Very Friendly and helpful staff and its worth checking the Resort's online specials before booking. I've stayed there 5 times over the last 3 years and can recommend this Hotel.

Room Tip: Book well in advance if you want a disabled room.
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  • Stayed April 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Pookie2199 about Outrigger Twin Towns Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker Manager, 255355 at Outrigger Twin Towns Resort, responded to this review
9 February 2012
Dear Pookie2199

What a great review and what great comments, thank you. Thank you also for your continued support and the numerous return visits. And yes there are often some great ‘specials’ available for our guests via the website and ‘on-line booking service’. Thank you again for choosing to stay with us and allowing our team to be of service to you. Hope to see you again in the near future! Best wishes from the Outrigger Twin Towns Resort Team
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hamilton new zealand
Senior Contributor
22 reviews 22 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Great View”
4 of 5 stars Reviewed 6 February 2012

This was my second visit to this resort, this time around I stayed here for 7 nights with my partner in a hotel room. Had a great view from our balcony. Our room was on the 3rd floor and I found the rubbish trucks very noisey ,early in the morning. Rooms not quite as sound proof as the apartments. Great to have a microwave and cutlery and crockery supplied. Buffet breakfast was great and was included in price of the room - would highly recommend. Joined Twin Towns Club which was handy for the free shuttle/bus back into Surfers and out to Tweed Heads.
Only down side was the reception staff were all very young and not always that helpful. Would stay here again though.

Room Tip: Ifr you want space and quietness I would recommend an apartment over a hotel room.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask madmacs about Outrigger Twin Towns Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker Manager, 255355 at Outrigger Twin Towns Resort, responded to this review
9 February 2012
Dear Madmacs – Hamilton NZ

Thank you for review and comments in relation to your return stay with us here at Outrigger Twin Towns Resort. We were thrilled to hear that you both enjoyed your stay and found your choice of accommodation pleasant and satisfactory. In addition to the Buffet Breakfasts which are always popular with our many guests. Thank you also for your comments in relation to some of our younger staff members, these comments have been noted and addressed. It is often difficult when training new employees during such a busy period, but we believe that this is the best way for them to gain invaluable experiences from working within the ‘frontline’ and providing service to our guests across such a diverse and demanding industry. Given both time and experience along with continual training & development, we trust that our younger employees will develop into; and become wonderful ambassadors for the Outrigger Group. We look forward to being of service to you when you next have an opportunity travel to the Southern Gold Coast Region. Thank you again for both your patronage and review, both very much appreciated.
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Additional Information about Outrigger Twin Towns Resort

  • Outrigger Twin Towns Hotel
  • Coolangatta Outrigger
Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia
Price range (per night):* INR8,345 - 12,826

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