Had a nice 8 day stay just before xmas. We booked a 1BR unit and had a 2BR with one room locked down...on the 5th floor. The unit was airy, bright and clean...the kitchen was dated, but functional, the bathroom was a bit small, but no complaints as the rest of the place was just about ideal for our stay.

Our only wish would have been to be a bit higher up for better views of the beach and (perhaps more importantly) a bit more distance from the pool, which was just below our unit, accessible from the 3rd floor...meaning lots of noise during the day when families tended to gather in the pool...and occasionally in the morning as folks were up early for a dip (always before 'opening' of the pool according to the posted hours)...not big issues...but we'd ask for something higher next time.

Coolangatta was great for us...just our speed, great beaches, great walks and laid back fun on the coast.

Handy to loads of shops/restaurants. Movies downstairs are expensive and seats are really high backed, you are supposed to ask for a booster seat for kids and as our youngest is 11y old it didn't occur to me, she missed the bottom part of the screen. Pool on 3rd floor and heated with small spa.
Apartment ok, nice clean tiled floor but old tired kitchen which wasn't too clean and the dryer was really old and noisy (although powerful!).

My husband & I have stayed at this resort many times because of the position, views to die for, roomy apartments etc. But this time when I bought it to the attention of office staff that I had paid more for accomodation than was on their website at time of travel I was told that was because I had booked 5 months prior to travel, "Rates Change" & "YOU were more than happy when told YOU would be facing Greenmount" I felt (maybe wrongly) that as we had stayed there before (4 times) & paid more than the website special, that they would upgrade us to a front apartment (bigger balcony), obviously they don't care about their return clients. It was the tone used that upset me, definately a few lessons in customer service by young blonde girl at reception is needed or a change of staff, as I have never had this problem before. I am seriously considering alternate accomodation for my next visit to Coolangatta.

We stayed in a 6th floor 2 bed apartment. We were facing Greenmount.

All in all the room was modern (we requested a re-furbed room), clean and ideal for our needs but as soon as you walked out of the room into the hallway it all looked rarer old and tired.

The pool was kept at a good temperature.

Views are great. You can check the surf before heading out.

No noise from the Cooly Hotel, even on the 6th floor.

Would stay again - for the right price.