This 2 night stay was for 3 gents - all over 50 so a bit of extra space is good. We booked a family room that had a queen bed in the main room and a separate room with 3 single beds of which only 2 had electric blankets for some reason.
The room was large with nice furniture but as another review has mentioned, some plates and cutlery would have been nice as a microwave was available but having to eat out of plastic containers with plastic forks was annoying. In a cold climate, staying inside and having take away in front of the TV is very relaxing after being out all day.
The single air-conditioner worked well but there was a big difference in the unheated second bedroom. The main room had to be over heated to make the second room acceptable. Probably the reverse in summer too! The room key card also worked all the facilities in the room but it was annoying to have to plunge everything into darkness while you made trips to unpack etc as the card was needed each time to open the front door. Tip: ask for extra key card on arrival.
For 3 or 4 people, their was only one sofa so at least 2 others had to sit on hard dining table chairs or the floor to watch TV. The bathroom needs a heat light as it did get very cold overnight in the near freezing temperatures.
I didn't use the motel internet service but those with their own Optus wireless broadband plug in devices will find there is no useable signal here. Come on Optus, it's a large town!
Also mentioned by others was that the motel is 2km to the eastern edge of town. We walked into town one night for a meal and it took 50 mins each way. Not much good if you don't have private transport.
The room was quiet with no highway noise at all. Beds were comfortable but all the staff did when servicing the room was pull the bed clothes up - leaving untucked sheets underneath the blanket at the foot of the bed. I do expect the bed to be properly made up if rooms are serviced daily. Also a fresh roll of toilet paper was not supplied so we were very close to having to ask for another as there was no spare we could see in the bathroom either night.
We were going to use the motel restaurant for an evening meal but the prices were high so we went elsewhere. Our tariff included a continental breakfast buffet that was excellent as it included fruit, cerals, breads, juices, tea & coffee. This was very good.
When we checked out, the receptionist just charged our credit card and printed the receipt without much conversation or any enquiry how our stay was. While we would have given a favourable response, this is seen as a lost opportunity to see what your customers felt about their stay and leave a good feel as you depart.
I would stay here again but hope this review assists the hotel management to fine tune a couple of matters that would have allowed slightly higher ratings.
Room Tip: Ask for a second entry card on arrival
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC