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Oaks Club Resort – reviews, photos

4.5 of 5
171 - 179 Frankton Road, Queenstown, New Zealand
Hotel amenities
Oaks Club Resort
Ranked #27 of 63 hotels in Queenstown
4.0 of 5 stars 113 Reviews
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113 reviews from our community

    Trip type
Traveller rating
    55
    36
    12
    3
    7
Date Rating
Denver, CO
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
52 helpful votes 52 helpful votes
“Not very close to town. Pick somewhere else.”
2 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

The biggest problem with this hotel is its location! It is a 20-25 minute walk into town (assuming you walk very briskly!). There are two ways to walk into town: A path along the water, and the road. As you walk along the road, you think to yourself: "Why didn't I stay there? It's a lot more convenient." I suppose if you rent a car, then you could drive into town each day. Keep in mind that there is no reasonable public transportation from the hotel either.

Also, there are few amenities at the hotel. For example, the lobby closes at 8 PM, and there is no on-site restaurant or convenience store. So if you want any food, etc., you wind up walking back into town.

I found myself dreading walking back to the hotel during the day. After all, who wants to waste an hour of his/her vacation just going back to the room? So I'd try to anticipate all my needs and pack my backpack for the day. I'd leave the hotel at about 7:30 AM and return at about 9:30 PM.

Other thoughts:

Views: Quite good. But the views are good from almost any other hotel in Queenstown, too.
Rooms: Some of the apartments are rather nice. The hotel rooms are below average.
Service: Fair. The lobby closes at 8 PM.

Also...
The first room we had smelled like raw sewage. I think they had a drainage issue or something. Anyway, we asked for a new room, and they complied fairly quickly. After that, we didn't have any odor-related issues.

The hallways and rooms are poorly ventilated (and do not have A/C). The lack of A/C is fine, because the lake breeze is a delight. Alas, the windows/doors do not have screens. So, in the summer, you have two options: endure the heat, or open the windows/doors and allow every bug in New Zealand to enter your room.

Bottom line: Everything I mentioned would have been tolerable if the hotel had been located within 5 minutes of town. But the walk was a royal pain. I strongly recommend staying closer into town!

Room Tip: The hotel rooms are quite mediocre.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask joelsss44 about Oaks Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at Oaks Club Resort, responded to this review
13 February 2012
Thank you for your review of Oaks Club Resort. We are disappointed to read that you did not find your stay with us enjoyable. We do hope that this does not affect your opinion of Oaks Hotels & Resorts, and you choose to stay at one of our properties again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Senior Contributor
40 reviews 40 reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“Best place we stayed in NZ”
5 of 5 stars Reviewed 9 February 2012

Absolutely loved this place - views are stunning. We have been to Queenstown many times but never stayed on Frankton Road before.

We stayed in 2 bedroom apartment (404) whilst on lower level still had spectacular view of The Remarkables and lake. Huge living dining area and balcony - bedrooms a bit small but who spends much time in there - mirrors everywhere??

Excellent kitchen and remote controlled gas fire - about 5 mins drive into town centre but very peaceful.

Just a note if looking for a place make sure you are on the waterfront side of main road heading into Queenstown - some are over the road so could be subject to traffic noise. Very peaceful here - only issue would be the carpark - steep and difficult to get into but worth the effort for the views and spacious apartment.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask szjam about Oaks Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at Oaks Club Resort, responded to this review
13 February 2012
Thank you very much for commenting on your stay at Oaks Club Resort. We are delighted to read that you enjoyed your stay and are sure that potential guests will find your review helpful.

We look forward to seeing you again soon!
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Sydney, Australia
1 review
“Becareful with this Hotel(?)”
1 of 5 stars Reviewed 30 January 2012

stayed here for 2 nights. very dissapointed as I chose to stay 20minutes out of town to have lake views and a quite couple of nights after alot of traveling. Instead we were given a side apartment with extremely limited views of the lake. good view of the next roof. We were connected to a 'proper' apartment next door that had several kids slamming doors until late at night and from 6am the next morning - Sunday. we rang several times But as there is no reception after 7pm - you are pretty much on your own.

Our baby was awoken many times with the noise. Reception rang us the next morning and left us move to the other side of the building - another side apartment with limited views. forget about apologies or inconvenience.

my wife and I did this sunday morning - don't expect help unless fellow guests jump in to help - luckily there were a few kiwi guests around and they helped.

On checking out - i was informed that i owed $20 per night for the use of the cot that had been supplied by an external company.

I don't mind paying for services - so long as I have been made aware of the charges beforehand - I was Not.

Never again.

Room Tip: I think I paid for and got a studio - these have terrible views and totally inadequate facilities wh...
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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mick967 about Oaks Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at Oaks Club Resort, responded to this review
8 February 2012
We appreciate your review of Oaks Club Resort, but are very disappointed to read of your dissatisfaction. We apologise for the inconveniences you faced, and please be assured that your comments have been forwarded through to the Hotel Manager for serious investigation and consideration.

We do hope that you will consider staying at an Oaks Hotels & Resorts property again in the future to experience the quality to which we have become known.
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Fiordland, New Zealand
Senior Contributor
26 reviews 26 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Stunning views, perfect spot!!”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

Absolutely loved our stay at Oaks Club. A regular to Qtown, this was the first time we had stayed here and we will be definatley be back, but next time will stay on the 6th floor and ask for apartment 601 - the view from there and courtyard outside where just perfect for our family and meeting with friends. Of the two families, we were on the first floor with access straight out to the garden and a stones through from the lake. Our room was absolutely perfect, with a large lounge and really well kitted out kitchen. Our room opened on to the veranda with stunning views down the lake.
We thought that it was perfect until we saw our friends apartment on the 6th floor. This opened out to a large child safe and beautifully landscaped garden terrace, with plenty of room for the (five) kids to run around. The view from this corner apartment was just incredible - one of those corner picture windows looking straight out to the lake and Remarkable Mountain range.
Loved the fireplaces, kitchens, and comfy beds. Really loved the alfresco living area!

Room Tip: Just loved the 6th floor with its large outdoor terrace - especially apartment 601, which can be two...
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by kiwiontour34 for Queenstown
Ask kiwiontour34 about Oaks Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at Oaks Club Resort, responded to this review
23 January 2012
We very much appreciate your positive review of Oaks Club Resort, and are sure that our future guests will find your comments helpful.

Your kind comments have been passed on to the hotel team, which will be very well received. We do hope to welcome you and your family again soon!
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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
“Love Love Love!!! Would stay again in a heartbeat!”
5 of 5 stars Reviewed 20 January 2012

This was our last stop in New Zealand and WOW, I could have kissed our travel agent for making this our hotel! BEAUTIFUL and comfortable modern room and a breathtaking view right outside the large glass doors of the lake. I could have stayed longer. The resort was quiet, perfectly located and the staff were friendly and helpful. Dont even bother looking for another hotel.

Room Tip: Not sure if all rooms offer a lake view but its a must!
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  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Lv2Trvl2012 about Oaks Club Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oaks Hotels and Resorts, Guest Relations Manager at Oaks Club Resort, responded to this review
23 January 2012
Thank you very much for your great review of Oaks Club Resort! We are extremely happy to read that you enjoyed your holiday with us, and would have stayed longer if you could have.

Your kind comments have been passed on to the team, which will be very well received. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Oaks Club Resort

  • Oaks Hotel Queenstown
Address: 171 - 179 Frankton Road, Queenstown, New Zealand
Price range (per night):* INR4,626 - 14,044

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