We go skiiing in Queenstown every year with our three kids (4-9) and are from NZ. We know what to expect for our money in NZ and unfortunately a great location, view and apartment layout were spoiled by the service and approach of the mgrs. Problems started from trying to enter the apartment as the front door sticks and locking and unlocking it was a major problem. The upstairs toilet door was the same and our kids were scared to shut the door incase they got stuck inside.
The apartments are advertised as "serviced" however after two days of nothing we called the managers to find out that this meant only the beds were to be made and towels changed (even this had not happened for the first two days). When we asked about the spa that was advertised on the website and brochures in the apartment we were told it had broken 2 years before. We had to ask twice before the mgrs would give us the remote for the garage as they were worried we would lose it (we basically had to insist on it). There were literally no hangers in any of the bedrooms and again we had to insist before some were found. The advertised drying room was a cupboard in the garage with no heat and so no use for wet ski gear. We did not expect 5 star luxury but we did expect what was advertised on the website and we did not expect that we would have to continually call up mgt and make a stand to get it. Even after we pointed out the misadvertising re the spa we note that a month later it is still advertised on the website.

We stayed in Unit 3 Earnslaw apartments, which is separately managed from the other units and had a fabulous stay. Pauline from queenstownholidayhomes.com was wonderful, she answered all our enquires and the apartment was in spec condition when we arrived. After a day of sight seeing it was great to come home to the apartment and have a glass of chardonnay on the deck overlooking the magnificent views of the lake and the Remarkables. The sun doesn't set till 9pm which surprised us, so we always lost track of time and ended up having far too much to drink, before walking down to the town centre and getting dinner. The apartment can sleep up to 6 people and is beautifully furnished. All the bedrooms are downstairs and boy were the beds comfy! We really enjoyed our stay in Queenstown and would recommend the apartment to our friends.

My husband and I and close friends spent two weeks skiing in Queenstown. Earnslaw View Apartments were a great choice for our holiday. Apart from the most amazing view of the Lake and the Remarkable Mountains the apartment was beautifully furnished and very comfortable with a cosy fire place for those winter eveings. Value for money was good, location to town approx 1.3 kms was convenient and we would definitely spend another holiday at Earnslaw View Apartments.

We had an excellent stay. The apartment is very contempory in design and has large open living areas, great for us! When we arrived we couldn't believe the fantastic views right down the lake and acoss to the Remarkables mountains! The downstairs bedrooms are nicely furnished and have plenty of room with comfy beds. We walked into town a few times, but also caught a taxi a few times which was cheap enough as it was close.