My husband and I spent 7 nights at Balmoral Lodge from 3rd-10th February, 2012. Our Lakeview Queen room had fabulous views right over Queenstown, Lake Wakitipu and the mountains. The hosts were very friendly and helpful and we were offered cooked breakfasts every morning which were beautiful. The walk downtown only takes less than 10 minutes. Although we are both Seniors we walked back up the hill quite a few times which is a little steep in parts but we managed quite well and for the views it was well worth it. Our room was lovely and the bed very comfortable. The bathroom was great and there was always plenty of hot water. Our room even had a walk in closet which was very handy for bags etc. The only criticism we had was that the TV was a really tiny old style one which was only about 12"-14" so that was a bit disappointing. A larger modern flat screen TV about 51cm would have easily fitted on the shelf where the little TV was. There was however a Guest Lounge which had a Large TV. The Lodge also had a large room with a Pool table. We hired a rental car for the last 3 days of our stay and there was plenty off street parking at the Lodge which was a big plus. Overall a very lovely stay in a very scenic location.
Judy & Noel Kenny
Banora Point. NSW

I had booked this place on a website for new years eve 2011. Turned up about 3 pm on NYE
to be informed by the owner that they had no booking for me. I had paid in full
and had a print out of all the confirmation details. Owner was extremely unhelpful and rude , even suggesting that I was the person
in the wrong and had the incorrect place.. It was obvious either she or the website had made the mistake.
I can understand mistakes sometimes happen with bookings but it was the owners attitude to the situation which annoyed me the most.
My advice is think twice about booking here or you could be in for a shock and an even lighter wallet than you expect.

Nice place to stay - well looked after and helpful hosts.

We stayed over New Years in one of the honeymoon suites. Beautiful view. The room was immaculate! Very friendly hosts and great breakfast!