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Hippo Lodge Backpackers – reviews, photos

4 Anderson Heights, Queenstown 9300, New Zealand
Hotel amenities
Hippo Lodge Backpackers
4.0 of 5 stars 31 Reviews
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31 reviews from our community

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Date Rating
Paris, France
Top Contributor
54 reviews 54 reviews
Reviews in 39 cities Reviews in 39 cities
83 helpful votes 83 helpful votes
“I'd stay there again -- but only if I had a car”
5 of 5 stars Reviewed 30 January 2011

I was entirely pleased with the solo room I stayed in at hippo, especially considering the communal kitchen area and the large lounge with a nice view.

This hostel is very quite and clean, much more so than the centrally-located hostels much be. The only drawback of this place is that it is a good 15 minute walk into town, perched on a STEEP hillside. It's fine if you have a car (and there seems to be plenty of street parking) but if I were to go to Queenstown again without a car, I'd stay at the Novotel right on the water. Yeah, it's more expensive, but the most convenient joint in town.

If you aren't going to Queenstown to do all of the activities and are more than 20 years old and a big partier, you might prefer Wanaka.

Generally speaking, I would advise to be very careful where you stay in New Zealand if you travel around without a car -- you might find yourself in a difficult situation, especially if you have a heavy bag/suitcase!

  • Stayed January 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nnsanci about Hippo Lodge Backpackers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cusco, Peru
1 review
2 helpful votes 2 helpful votes
“Almost spoiled excellent hostel experience in NZ”
1 of 5 stars Reviewed 10 May 2010
2
people found this review helpful

To make it short: Never again. The single room I had had a strong moldy smell to it, but the sheets seemed clean. The kitchen was a mess and just filthy when I was there (red house). Actually the whole building stank. The staff was pretty indifferent upon check in. No explanation of the facilities as in other hostels. The location has its up and down sides. It´s up a very steep hill, parking is terrible if you come late, which is after 6. On the other hand you really do have a spectacular view from the lounge, which I didn´t really enjoy too much because of the filthy surroundings. By far the worst hostel in a 7 weeks stay in NZ.

  • Stayed March 2010, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mandarinefish about Hippo Lodge Backpackers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shana makuta, Manager at Hippo Lodge Backpackers, responded to this review
28 July 2010
Hello all out there in Trip Advisor Land,
I know it is no excuse, but I want to explain why this reviewer had smelled the mouldy smells.

In mid April, we discovered a small leak from an incoming water pipe that had been leaking for quite some time UNDERNEATH the lodge floors and directly onto the ground below and also onto the normally inaccessible insides of the building. By the time we discovered the leak, to our horror, some of the walls of the building itself were quite damp. In fact we only discovered this slow leak due to a wall feeling damp. Ack!

We called the plumber to have the leak repaired. We called in flood damage and flooring experts who helped us and recommended fans for underneath the house as well which we used for about two weeks . Unfortunately all the fans in the world didn't help the walls dry fast enough causing that mouldy smell. When we noticed the smell hadn't disapated, we called a builder/plasterer and had the damaged walls replaced. SInce then the mouldy smell is gone!! Yay!

I am really sorry that this reviewer had such a poor experience at Hippo Lodge. We take pride in our guests enjoyment as we really do care about YOU and your happiness. We normally do explain the hostel facilities and offer to help book activiites as well as make recommendations for around Queenstown, so I would like to offer our sincerest apologies if he felt our service was lacking. (We generally rate quite high regarding staff) I must say that I don't remember if this reviewer ever came to Reception to speak to us about his issues, as with such a complaint, we would have gladly offered to move him to another unit.

Thanks for your time to read this,
Kindest Regards,
Shana
Hippo Lodge
Manager
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São Paulo
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“I`ll stay there again!”
2 of 5 stars Reviewed 20 January 2010
2
people found this review helpful

I was expecting a very hard walk from downtown to hippo lodge due to what people had written here but.. it is not that hard and yes: the view is very beautiful! The room was not so good but i wanted a prvate room with private bathroom so.. it was ok for the situation.

  • Stayed January 2010, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kensington, California
1 review
“Excellent--Confortable, Clean, Quiet, Views, Value”
5 of 5 stars Reviewed 13 January 2010

We traveled in NZ for five weeks, and the Hippo Lodge was our favorite place to stay--even with the steep walk up from town (worth it)! We were awestruck by the views. We were in the lower "White House," but even it had spectacular views over the town and lake to the mountains beyond. We were fascinated to just sit in the large living room and watch the weather and clouds develop from afar. The upper building has even more extensive views.

The living room, kitchen, bedroom arrangement was most pleasant, giving us the right mixture of privacy and community. We shared the areas with only two other rooms. Our room had an en suite (private) bath. The room, bathroom, kitchen, and large living room were all well-cared for and immaculately clean. We are very sensitive to noise, and the Hippo gave us nothing to complain about. Quiet neighborhood, quiet guests.

We were able to grocery shop at a large supermarket less than a 10-minute walk away (not down the steep part). We could also shop in a market in the main business area on the way up to the Hippo.

The staff did so many nice things for us while we were there--offering advice, loaning us maps, getting ice for our bruises, making sure we were warm enough at night, helping arrange activities and transportation (even ones involving no payments), arranging cash-credit payment so that we could use up all our bills and coins on the last day in NZ, booking (at a discount) the airport shuttle and reconfirming, etc., etc. Thank you, Shana!

Compared to the prices at other NZ establishments (even other hostels), the Hippo Lodge is a very smart bargain in this era of the weak US dollar. It's not your average backpacker hostel.

  • Stayed December 2009, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DawnSun about Hippo Lodge Backpackers
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Brisbane
1 review
“Close to town but quiet. Very friendly helpful staff and amazing views.”
5 of 5 stars Reviewed 16 October 2009

This is an older style hostel - 3 converted houses all with character so there are not a lot of people together. I liked it because it was in a quiet street but I was still only 5 minutes from the centre of town. It was very clean and kept clean every day which is important to me and they provided access to fast wireless which I needed at the time. The manager was very helpful in organising my time there and even arranged a shuttle to the airport. At reception you could pick up pancake mix to make your own pancakes by just adding water. They were delicious. I fell in love with Queenstown - what an amazing place and Hippo Lodge was the perfect place for me to be. I would go back.

  • Stayed October 2009, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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