DONT stay in one of the two bedroom apartments, These would struggle to get a 2 star rating. Not only was it dirty but it was tatty to say the least. there was a broken chair, ashtray on the balcony was full of cigarette buts. the table in the sitting room had a hole in it which was full of grime. The furniture was filthy as was the cooker, fridge and cutlery drawer!! and the best of all..... the clock radio was wired directly into the mains behind a socket!!! not only dangerous but highly illegal! These units are NOT 3 1/2 Star!! Apparently these apartments are rented by the Hotel from private owners, therefore they are not responsible for thier condition. Shame on you Tanoa Aspen Hotel,

Got a free upgrade to lake view. Clean and comfortable. Value for money.

This would be the worst hotel that I have stayed in ever! My wife and I stayed here as part of our South Island holiday between Christmas and New Year 2011. We stayed for 2 nights and it was 2 nights too long! We booked it off the internet and it is the old story of tarting up an old lady which the website does very well. Check in was relatively easy and that is where the good finished!

The twin courtyard room was very tardy with paint and wallpaper off in several places. The bathroom was dirty and also needed a good going over.
The service given to us on the 3 times we used the restaurant was the poorest I had ever come across. On the first morning our breakfast was cold and as a lover of mushrooms they were very disappointing. I am not sure why you would even serve cold dried out mushrooms to someone! I was so wild that my wife suggested that I did not speak to anyone as I might of made a scene! I would not of gone back the 2nd morning for breakfast if it was not part of the room rate. We waited to be seated and when none of the staff showed interest we seated ourselves. After some time and after we had helped ourselves to the continental breakfast, I asked for assistance not once but twice from the 2 staff members standing around behind the bar area who did not appear interested in assisting us. I did not bother with the cooked breakfast, but my wife did. She ordered (when eventually served) the Eggs Benedict which did not come as described on the menu - it came with cooked ham instead of bacon and was on a muffin that looked very like the 50 cent packaged muffins from the local supermarket. On the Friday night - we decided to use the restaurant and chose the $12 Fish and Chips. Even this they could not get right - it was a very poor standard as well!!!!

On the first day we were there, our room was not serviced which we were told when we returned at about 7pm that night was because they were very busy. Hardly our problem I thought!!!

Yes the view from the restaurant is good but this was ruined by extremely poor service and sub standard food.

This hotel is up a long steep hill a fair distance from Queenstown centre. The room was a little bit grubby and (as seems to be the problem in a lot of New Zealand hotel rooms) the adjoining doors are paper thin. We were treated to an hour long conversation between two of our neighbours at about 2am. We also like to take morning runs on holiday and wouldn't recommend this as a start point, unless you fancy a mid-holiday heart attack trying to run back up the hill to your room.
(There is a good view from the hotel gardens, and a select handful of rooms)