We stayed for four nights here over Christmas 2011 and it was well placed a short walk out of town so away from the noise. The views over the lake were wonderful and the room was large and the bed extremely comfortable. The staff were great and very attentive although we found the bar staff rather disinterested in customers, every time they served you they seemed not to recognise you even though there were only half a dozen people in the bar. The hotel is plush and well presented but there were a few minor niggles - for a hotel of this grade, why was no free wifi provided beyond a meagre 30mins per day that took 29mins to connect and charging an extra $10 a day for use of the car park just seemed penny pinching and rather took the edge off the stay. That said, the valet parking team were exceptionally efficient and helpful and took time to help you plan your day and your route.Queenstown is great and there is far more to se and do than just extreme sports. Wish we could stay longer. Would certainly go back and recommend the St Moritz but please management, reconsider the petty charges?

Booked 2 rooms and was upgraded to 2 suites. Service can be outstanding, or average, depending on the staff. My son wanted a milkshake from the restaurant and although they don't really serve it, the barman went out of his way to see if the kitchen had some ice cream so he could make one. My son said it was the best milkshake EVER! Rooms were generally clean, although the carpet underneath the sofa bed was dusty & had a bit of rubbish from previous guests.Plates & utensils provided were taken away after cleaning and returned only after 3 calls over 2 days. Check-in and check-out were smooth and quick. Concierge were very helpful and efficient. Hotel is located close to the centre but on a steep hill. If you are tired from a day's activities or travelling with an elderly or young child, the uphill walk can seem long and tiring.