The charm of the Best Cafe used to be its 1950s Enzed nostalgia: basic cooking, good value, formica tables, dingy decor, thin white bread and butter on the table, and the trio of basic sauces. That's all still there but it's no longer backed up with the promise of good cooking, quality fresh ingredients and friendly service. Now it's just generally dismal. For example: the Sole in my fish basket was obviously whiffy. When I complained I was just told to leave that aside and I'd be looked after. When it was time to pay, the *exact* proportion of the rotten fish was deducted from the otherwise hefty bill; no other apology or make-good etc. Basil Fawlty would be proud. Other fish meals were OK but very mediocre and tasteless, implying frozen fish.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 March 2012
Hi Yhinau, thanks so much for your review. We always appreciate feedback whether positive or negative, although obviously this is a lot more negative than we have had in the two years that we have owned this restaurant. I feel terrible that your fish basket was not up to your satisfaction however we don't even sell fish baskets so I am unsure as to what you were eating! Our fish and cooking is always of the highest quality, no exceptions, therefore for you to have had rotten fish and the rest of your table to have had mediocre, frozen fish is quite astounding. I wrote to you personally knowing that 'the customer is always right' hoping that you could give me more details about your experience, ie time, date, staff member that served you etc so that I could rectify the situation both with you and with my staff however you have chosen to ignore me thus making me dubious about your experience as, a) no one can remember this happening and we only have seven staff members including myself and my husband and b) the thought that we would serve rotten fish is preposterous. Again, thankyou for your feedback, regards Susannah Yeoman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC