Part of the Thomas Cook Tour. Room 374 overlooking the car park. Central location for amenities. Good bathrooms. Good hearty breakfast.

arrived late checked mini bar contents items short went to bed and nearly rolled out as mattress was very worn out on the side while the center was very high the worst bed i have ever slep in. room amenites not replaced. would not stay again. all i look for is a clean room and a good bed.

We stayed here as part of an Air NZ Mystery break. First impressions were not so good. The parking was definitely not what i would have expected from a 4.5 star hotel! Having to park your own car underground, and then walk up a steep ramp (with not a lot of room if there is a vehicle using it) then across the drive in the rain to get to reception - not something i have experienced before of a hotel with this rating. Then to be charged for this 'service' as well!
Reception staff were friendly and asked if we would like a news paper the next morning (which didn't arrive so had to go to reception to collect it) The room itself looked nice but a bit dated in places. Clean enough but dirty glasses in the minibar and the 'do not disturb' sign was grotty. I left this clearly on the bench dirty side up but the next day it had been returned to the door. Nice bed and bedroom furniture though.
The restaurant looked nice but we did not eat there as there was no price for the breakfast in the room information and after the parking charge we thought it would be very high.

We stayed two nights in November. We booked and paid for the accommodation some months ago. When we booked, a key factor was there being off-street parking at no charge. When we arrived at the hotel, we were told we now had to pay an additional car park charge of $11.50 a day. We expressed concern at this and were told, by the receptionist, we would need to speak to the duty manager the following morning. Through our being very firm, when we checked out, the charge was waived.
The stay was also coloured by the staff on reception in the evening when we arrived being frosty and unwelcome. Our room this time was a dark, cramped little box which mostly looked out onto a brick wall. The room was close to the lifts and we could hear word for word all the conversations as people waited for their lift. Even though we had booked on line through wot-if, the room was very poor value for the room rate. The room was a bit shabby and knocked around. Thick glue had been used in the bathroom to keep some things in place. It was not that clean. The shower pressure was extremely weak.
Not a good stay, though the person on reception when we left handled our complaints well.