Staff wrere very friendly, room comfortable and located close to everything. Nice stay

There are two parts to this large hotel, each with their own set of lifts to access the guest rooms. Between them lie a casino,a coffee shop, and a bar. My room on a high floor of the part further away from reception appeared to have been recently refurbished. It had all the expected facilities, including a comfortable bed. One disadvantage was that to use the two coin-operated laundry facilities it was necessary to go down to the ground floor, walk through the casino lobby, and then go up in the lifts in the other part of the building. Three trips - one to put the clothes in, two to move them to the dryer, and three to collect them. Maybe laundry facilities could be provided in both parts of the hotel? While the service was fine, it was a bit impersonal - I don't remember being called by name by any of the staff throughout my visit. The restaurant was also perfectly acceptable without being outstanding in any way - one item I had ordered had to be changed because of "an incident in the kitchen". The location is reasonably convenient for the Octagon at the centre of Dunedin and the fantastic railway station. There are also very good shopping facilities nearby.

We arrived in Dunedin after traveling for about 8 days in a big group and I loved this hotel. It was value for money. The beds were such a relief after many days on the road and extremely comfortable. We booked a standard room and I have no complaints about it even though the view was that of the hypermarket opposite. The casino is just nearby and there is a delightful bar.

We stayed here for a quick overnighter to see Elton John. Room and bathroom was ok although the bed was extremely comfortable. Our stay was ruined by consistently poor reception service. We apologies profusely to the staff for making their lives so difficult by wanting to check in and check out. Their lives would clearly be much easier without guests wanting to be served.