We stayed two separate nights at Tuscana Motor Lodge. while we were very happy with the rooms, we are over the moon with the customer service provided by Manager Carol!!! My husband seems to make it a tradition to loose things during the holidays and when we arrived on our last leg of the trip in NZ, he accidentally left his man bag in the bus. This had also his wallet in it and we were quite devastated.
Carol tried her best to contact Naked Bus by phone but they did not answer the phones. She allowed me to use her computer to send a 'lost property' message. This all happened at a busy time for her but she was so helpful. But then we heard that the bag had been found and that the driver had it with him. Carol offered to drive over there in the evening- to the other side of Christchurch - and pick it up. The next morning we had our bag back. Only the money and a water bottle was missing. The person who took it must have been thirsty! :-)
But this was not the end of Carol's helpfulness. she always provided a free service of driving us to the airport. She does this not just for us but also for other guests. Carol should get a medal! Whoever has her services is very lucky indeed! THANK YOU AGAIN CAROL!
Room Tip: There is a backpackers place next door. Although it was not noisy there was some talking etc until l...
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