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Rydges Christchurch – reviews, photos

4.5 of 5
170 Oxford Terrace cnr Worcester Street, Christchurch 8140, New Zealand
Hotel amenities
Rydges Christchurch
Rydges Christchurch
Rydges Christchurch
Rydges Christchurch
Rydges Christchurch
Rydges Christchurch
Ranked #53 of 147 hotels in Christchurch
4.0 of 5 stars 171 Reviews
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171 reviews from our community

What travellers say about this hotel
  • Great location(8)
  • Friendly and helpful(8)
  • Very nice(7)
  • Cathedral square(5)
  • Very good(5)
  • Nice hotel(4)
  • Avon river(3)
  • FOG HORN(3)
  • Little dated(3)
  • Priority guest(3)
Traveller rating
    47
    79
    27
    10
    8
Only show reviews for Family (27) | Couples (94) | Business (19)
Date Rating
Kolkata, India
1 review
“Rydges CHC lacks the ammenities/facilities to justify itself being a 5 Star Hotel.”
3 of 5 stars Reviewed 4 March 2011

We had gone a 12-day family vacation to New Zealand and spent two nights at Rydges Christchurch in two different rooms because they were totally sold out for the Regular City View Rooms, inspite of us having a valid booking receipt. On the first day we were alloted an executive room on the topmost Floor and the next day we were shifted to another room. When they had a valid booking, they should not have alloted the room to someone else. Un-packing & then again re-packing is a tedious affair.

The Reception was very unimpressive and looked like some make-shift arrangement. The staff were over-loaded with work pressure and hence they were less attentive and they ended-up handing over the room keys (cards) which would'nt open the doors to our rooms. I spent close to one and half hours to get the cards sorted out for both our rooms as they rooms alloted to us were both at the extreme ends of the same floor and not adjoining to each other.

The Hotel neither has a Gym, nor a swimming pool. They don't even give you car parking facilities. There is a car parking facility just next to the Hotel's building and you have to pay NZ Dollar 15 for 12 Hours. The Hotel Charges more for valet parking. The Indonesian Gentleman at the Concierge was courteous though and he helped us wih the luggage.

On the positive aspect was the location and the close proximity to the Cathedral which is just behind the Hotel and few minutes walk from the left hand side lane of the Hotel. The punting upon Avon is just across the road and the tram stops very close to the Hotel. Money Changers and Convenient Stores are all around on both the lanes beside the Hotel. The rooms are not quite spacious, though decently clean enough.The breakfast was sumptous.

Hotel Camelot Cathedral has the same locational advantage and is lighter on the pocket. Rydges Christchurch lacks the basic features and ammenities to justify the 5 Star status.

  • Stayed October 2010, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Avik_1984 about Rydges Christchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMcGufficke, General Manager at Rydges Christchurch, responded to this review
16 March 2011
Thank you for your feedback. Rydges Christchurch is not a 5 star hotel it is 4.5. This along with all of our amenities and services is clearly offered on ours and all 3rd party websites on which we feature including this site on which you have chosen to review. While disappointing it is somewhat surprising that it took your arrival to the Hotel to realize, particularly on a 12 day trip. Gym facilities while not on site, are offered free of charge in the adjacent building.
Your issue with room allocations is disappointing, I would appreciate any specific info you could offer on your reservation for follow up. I do not recall your booking being brought to my attention at property level but would like to confirm what end errors were made to improve future stays.
The reception desks were upgraded in October to improve interaction between guests and staff, many of our regular guests have been very approving of the changes, it is unfortunate that they do not appeal to your tastes.
I do find your final remarks somewhat confusing. Given your preference for a 5 star experience, your recommendation of one of our competitors is really quite surprising. The 2 properties are vastly different in service concepts and quality, convincingly shown by comparison on this website.
Regards,
Rob.
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London
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Adequate but disappointing facilities and housekeeping”
3 of 5 stars Reviewed 3 March 2011

Larger business type hotel well located for the centre of Christchurch. Although the overall standard was acceptable, the hotel was let down by poor standards of housekeeping in the room where there was a thick layer of dust covering many of the furniture surfaces (suggesting that only linens and bathrooms were fully serviced by Housekeeping). In addition, the hotels suffers from very poor wireless internet access with many rooms apparently unable to receive access. Access seems only to be consistently available in the lobby area and then at an excessive charge. For a hotel seemingly targeting the business market, this is an unacceptable level of service provision.

Despite the above comments, front of house staff were helpful and friendly.

  • Stayed February 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask lostfisherman about Rydges Christchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMcGufficke, General Manager at Rydges Christchurch, responded to this review
16 March 2011
Hotel cleanliness is of the utmost importance and it is disappointing that you have found issues with our standards. Housekeeping is responsible for the entire hotel room from top to bottom. Our feedback in these areas is usually very good so I feel that while unacceptable, it was nevertheless an isolated case. Wireless Internet at present is only available on the executive floor and the ground floor which would explain your connectivity issues. This is clearly outlined in our guest compendiums and our staff are available 24 hours to assist with any issues. Wireless On ground floor is free for 1/2 hour with purchase in the bar or restaurant and 50% of normal in Room charges otherwise. Rydges Christchurch is currently negotiating with our service provider to upgrade the entire hotel to wireless. I do agree that this is essential in meeting modern corporate needs and we look forward to this upgrade shortly.
Regards,
Rob.
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Melbourne
Contributor
19 reviews 19 reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Great location”
4 of 5 stars Reviewed 15 February 2011

We stayed here in July 2009. Great location, right in Christchurch CBD. Lovely hotel, will definately stay here again. And Starbucks is just around the corner! Only gripe is paying for parking which is pricey.

  • Stayed July 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask worldtravelers08 about Rydges Christchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMcGufficke, General Manager at Rydges Christchurch, responded to this review
16 March 2011
Thank you for your feedback. It is unfortunate that we are at the mercy of the local council with regards to parking. The hotel is not provided with any discounting which is disappointing as we would surely pass these on to our guests.
Rydges Christchurch certainly is one of the best located of all Christchurch hotels. Right in the heart of the arts precinct and along the popular restaurant strip overlooking the Avon River, Rydges is perfectly positioned to take in all Christchurch has to offer.
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Melbourne, Australia
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“Great location, but impersonal”
4 of 5 stars Reviewed 14 January 2011
1
person found this review helpful

The location was great.
The hotel had no actual impact on us, nothing good or bad.
The service was mostly impersonal, but efficient.
Main downside was no free wifi- first time Ive actually encountered that, even had that at the one backpackers hostel I stayed at.
I would recommend it definitely for a business trip, probably need to find somewhere more outgoing for a family holiday.

  • Stayed January 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask melbourne101 about Rydges Christchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMcGufficke, General Manager at Rydges Christchurch, responded to this review
23 January 2011
Thank you for your feedback. Wifi services are currently being reviewed. Due to contractual obligations, free services have not evolved as quickly as our guests needs and it is certainly being investigated for the not to distant future.
Rydges Christchurch has a range of accommodation options to suit all needs and the location overlooking the Avon river is great for taking in all Christchurch has to offer. Guest Service is most important and generally, as our feedback suggest of a very standard. Your comments have been noted for team discussion.
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“functional but not fabulous”
3 of 5 stars Reviewed 14 January 2011
1
person found this review helpful

The room we stayed in had a "dream bed" and although it was certainly a comfortable bed it wasn't anything out of the ordinary. the rooms were clearly dated and our bathroom was three star at best.

i was a bit disappointed actually, we were really looking forward to finishing our holiday with a fabulous luxury room but this failed to impress.

on the upside - the staff were quite friendly and helpful, especially the girl who served us when we checked out.

i would recommend this as an average run of the mill place to stay - certainyl nothing out of the box or terribly fancy, but functional and comfortable.

  • Stayed January 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask caelch about Rydges Christchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMcGufficke, General Manager at Rydges Christchurch, responded to this review
23 January 2011
Its great that you found the staff to be helpful and friendly. Our guest service is certainly a priority and a stand out feature of the Rydges Christchurch experience.
A significant amount of research was undertaken when Rydges designed the 'Dream Bed', the majority based on guest feedback and preference. Generally the response has been very positive, it is disappointing the bed did not suit your preferences.
Hotel bathrooms underwent refurbishment 2 years ago and have been granted 4.5 stars from qualmark for some time along the with the entire hotel. These ratings are reviewed annually.
Thank you for your feedback.
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Additional Information about Rydges Christchurch

  • Rydges Hotel Christchurch
  • Christchurch Rydges Hotel
Address: 170 Oxford Terrace cnr Worcester Street, Christchurch 8140, New Zealand
Price range (per night):* INR6,799 - 11,648

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