We arrived just after 5pm on Labour holiday Monday,No one was at the desk , so we called on the house phone .We gave our name and the manager gave us the code for the lock box to get our key. We go to our room and is lovely, lots of room and clean. We went for a walk , came back to make dinner and someone is opening our door. Apperantly we have there room,that a shocker that was . We went down to the lobby and called the manager , he said that was not our room and we had to get out . I had a booked reservation with booking.com .The hotel I guess doesn't check there e-mails.I had to prove on my own , in my files that I did have a booked room,( he didn't except the booking # I had) After a while we got another room. 9pm at night we are finally making dinner ,and not to impressed... The next morning I go down to see where to park , the man gives me a paper of where to park #30 turn left ,then left again . I did that ,apperantly that was wrong, because on our bus tour an hour later they called and said our car was going to be towed if we didn't get back NOW. OMG your kidding -right .. Anyway, we get a cab from the zoo, which is 15min or so, and the car is towed...LOVELY.He said I parked in the wrong #30 ..( I'm convinced this is a huge scam) We were not to be charged for the room for both nights,i have a letter from the manager proving it , I get home to Canada and guess what ?? My credit card is charged.Booking .com says the hotel will contact me, we'll see .I will get my money back !! We were in New Zealand for 32 days from Queenstown to Auckland ,It was the most amazing trip ever,Except That Hotel, They would just argue that I was wrong about everything I did or said. I am not a complainer and have travelled extensively, and have never ever had an experience like this .All I can say is LIVE & LEARN. Don't go here.

Had booked & paid for a 2 bedroom apartment & a studio as we were visiting Wellington with 4 teenage grandchildren. When we checked in were told that there were no 2 bedroom apartments available & we could have 3 studios. Not what we wanted or had paid for. Asked to be moved to another Quest but this was not possible. Ended up with a "Junior Suite" & 1 bedroom. The rooms were shabby, dirty & not nice at all. I was one very unhappy camper. Requested a refund of the difference between the cost of a 2 bedroom & what we ended up with so will be interested to see if that happens. I urge you to avoid this hotel.

There i s new appliance and friendly staff.great location.reception staff helpful

Quest on terrace is a serviced apartment style of hotel one street behind the Main downtown of wellington .Almost everything is in walking distance
The rooms are equipped with kitchen