1. We arrive right on time to find this Hotel/Chateau is effectively a house on a street.
2. Our welcome is some weird looking guy in crappy clothes and raggy old hat.
3. Due to 'over booking' we were “up graded” to the three bedroom part of the “house” because it is just a house not a Hotel or Chateau.
4. Once I had paid what I needed to pay (on our arrival not departure?) at an EFT Pos machine in a cupboard of the lounge in the room where we were staying, the guy dressed like a gardener showed us the heating system and told us the bedroom we must stay in. Not really an upgrade is it if we cant use the facilities, he then picked up the dirty old towel he was walking on to protect the floor and left (classy).
5. Because the building was freezing when we arrived we turned the heating on, got changed and went out for dinner in the town.
6. We arrived back a couple of hours later to find the ‘gardener’ had been back into our room/part of the house and turned the heating off. What he is doing back in our room after we had checked in was of some concern and in my opinion very inappropriate. If it was to check in another person I did not realise 5 star accommodation included your room also being the reception area. And what the HELL is he doing turning the heating off? It is Taupo, in the middle of winter!!!!!!
7. We then got settled on the couch to watch a little television before going to bed only to realise the door which joins the two separate areas is about as soundproof as rice paper. While watching television we could hear every cough and sniff from the other people and in turn I am sure they could hear us. We have stayed in plenty of hotels with adjoining rooms and they have always been very soundproof and/or even double doors.
8. Watching television was also a disappointing experience, yes there was Sky TV but no sky sport. Yet another aspect of 5 star accommodation which I thought would go without saying.
9. Disappointed about the television going to bed did not get any better. We found the bed to be comfortable but was so noisy and creaky we could not move in it without waking each other up. I know that sounds far fetched but honestly, it was like being on an old pirate ship on a very rocky night. Moving rooms would have been an option but we were told the other rooms were not made up. (upgrade?)
10. Getting up in the morning did not get any better. When we were getting ready and having our showers we found only 1 towel in the entire place. I would have expected perhaps at least one each. The shampoos were in small oviously recycled bottles which had been used I could only guess dozens and dozens of times. They were so bad they even had the sticky glue left behind when you scrape a label off with your finger nail, gross!!
This '5 Star' experience was very disappointing. My wife and I always stay in good accommodation and were deciding between it and the Hilton in Taupo and chose this because the rating they have are the same. I can assure you this is unlike any Hilton or other quality accommodation we have ever stayed in.
In our opinion the star rating on various accommodations should be based on the over all package not simply the way a place looks. We would assume no one who has given this place its 5 stars has actually stayed here to assess the actual quality of accommodation in its entirety? This particular place is set out beautifully and looks very nice but over all this does not deserve to be more than 3 stars.
The use of the word Chateau I believe is also a bit rich. Other than the items mentioned above there are other things about this accommodation that just take it down a notch. As mentioned above the place looks very nice (5 star) at first glance but things like a big ugly industrial padlock and latch on one of the doors by the kitchen are just a but tacky. I can understand things needing locks but with a little bit of care and attention a nicer looking lock would make all the difference.
To double up on our dissapointment, when mentioning it to the booking servise we used (ratestogo.com) we got the generic appology with no sincerity which really topped off a bad experience.
- Also Known As:
- Falls Chateau Hotel
- Falls Chateau Hotel Taupo
- Official Description (provided by the hotel):
- Falls Chateau is our showcase boutique accommodation property! Choose from the private suite, private apartment, or Queen rooms. Superbly designed interior is richly decorated in a modern style, with beautiful artwork, yet warm and inviting. Views from the upstairs Apartment and Queen rooms are superb and include snow-capped mountains and the beautiful surroundings of the high-end Huka Falls Resort. Just minutes to downtown Lake Taupo, geothermal attractions and the stunning Huka Falls. Huka Falls Resort offers and excellent restaurant, winery and private vineyard just steps away. ... more less
- Reservation Options:
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