I traveled on the Carino Catamaran Sunday the 16th of January 2011.
I was very disappointed with the lack of hospitality from the tour host, he was rude and short with almost everyone on the ship. From rolling his eyes at questions I asked (in regards to swimming with the dolphins) to constantly and rudely telling people to get out of the door way, I understand the reasons behind this however the way he said it and how incredibly rude he was is inexcusable.
-The catamaran sailor however was very pleasant and nice, I would like to say she helped stop the trip being a complete disaster.
I also was terrible disappointed when we were unable to swim with the Dolphins (however I understood the pod we found were fighting) and that disappointment quickly turned to anger when I found out the other boats my tour group were on had been able to swim with the dolphins as they had found another pod nearby. Whereas Carino made no effort to find another pod.
I took the Carino Day Sailing adventure because I had heard, and believed, it offered a more personalized experience, however I was sorely disappointed. My experience has left a bad taste in my mouth and I feel like I was robed of the opportunity to swim with dolphins by the boats tour host.
If I could do the day again I would definitely spend my money on the larger tourist boats.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 January 2011
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I am sorry that you had a very disappointing tour on Carino. I thank you for your feedback as all feedback is valuable to us.
I have spoken to the crew from the day you came sailing. He apologies for any unpleasantness you received from him.
With regards to not swimming with the dolphins. The other dolphin operator swam with the same dolphin pod as we saw, earlier in the morning. When Carino and another dolphin tour arrived the dolphin’s behaviour had changed dramatically. The dolphins were in a aggressive fighting behaviour, and the safety of all our guest is important to us, so the captain made the call, that we would not swim while the dolphins were displaying this behaviour, which continued for over 30mins. Later in the day Carino found another pod of dolphins, which had a baby dolphin in it. (New Zealand law prohibits us from swimming with baby dolphins). It is usual to find two pods in one day.
I have taken on board your issues and have implemented better communication between the crew on Carino and our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC