Laurence has had 3 years' ownership of this motel and has the most engaging, friendly and professional customer service that I have experienced. Nothing is a bother; he has the answers to every enquiry at his fingertips and if you arrive exhausted and in the middle of a rain storm (that's Auckland for you) you are given a welcome that makes you feel very special. I was given a studio room upstairs which proved to be a little noisy for a light sleeper, as I could hear my neighbours' television through the wall. At 9.00pm I went down to reception and asked whether I would be able to change rooms, and at 9.10pm I was all set up in my QUIET, spacious downstairs 1 bedroom unit. (#3). Bliss. What else? The Oxygenising shower was fabulous, there was a great supply of fluffy white towels and nice flat pillows, I could listen to National Radio whilst I put my make-up on, the hot breakfast was delivered slightly earlier than requested (which was fine by me!) and I made my appointment in Grafton with tons of time to spare. This motel is nice and close to Auckland City Hospital, Newmarket, Broadway etc, seems reasonably priced, is clean and warm and I would definitely recommend it. Laurence coudl almost get away with charging for his smiling welcome.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC