I stayed for one night in a single room in August 2011. I found overall, the stay to be good. The pros and cons:
Pros - good location, short walk to the city, close to food places and K-Road. The room was small but had everything I needed and was well thought out. Bed was comfy and the bedroom was clean and warm. Security was good, while no 24-hour reception, late-night access to the room was easy also (I was in Auckland attending a late-night concert). Price was good.
Cons - reception staff were indifferent to the point of being unfriendly. No explanation given for where things were, I felt like I was interrupting them by checking in. I went elsewhere to ask my questions as I didn't feel like dealing with them again. You can kind of tell they deal with long-term students all day rather than tourists.
The room, while mostly clean, had a few cleanliness issues in the bathroom - shower door needed a better scrub, there was hair in the drain, the toilet paper holder was directly under the soap dispenser and was covered with several days worth of gunky dripped soap. A bit of a deep clean would not have hurt.
Overall: For the price I paid I was happy. I slept well and the room was quiet. Nice opening window looking out over the street. The business seems to be aimed at student long-term accommodation so felt a bit strange staying as a tourist, but it was perfectly fine for what I needed. I would stay again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
Hi and thank you for placing your review. I am glad to hear you see City Lodge is good Value for money but your comments regarding the staff are concerning to me. We aim to provide our guests the highest standard of customer service, we offer in-depth local knowledge of Auckland and should be advising our guests of the services offered at City Lodge. We will bring this up at our next front office meeting to ensure all staff are reminded to offer this level of service at check in, sorry again for this incident.
In regards to the shower in Dec we contracted an external company to come and deep clean our glass shower doors. The commercial cleaning products we use daily will not remove glass pitting and fogging that builds up over time, please be assured the showers are clean. Thanks again for your comments.
We look forward to your next visit at City Lodge.
Regards Glenn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC