The hosts are exceptional and what makes this hotel worth staying at. While it is not in the downtown core, it is easy to get to everywhere. The units need updating but they are spacious and had everything that we needed. Our kids loved the trampoline.

We stayed for 9 days and It was so comfortable. The rooms are clean and it is in a great location. Close to the Airport and the City. No problems with parking the car. The hosts are what makes the hotel 5 star. Very helpful and friendly. I certainly would stay at the hotel again when I return to NZ.

Sema

If you want a good night's sleep in this motel, then go somewhere else. It's noisy and the beds are so uncomfortable, my husband ended up sleeping on the floor.
Although our room was tidy, what concerned us most was was the hidden dirt left by careless cleaners/lazy motel staff. To top it off, our water went cold in the morning.
We expected alot more for our money.
The owners didn't seem to care when we expressed our disappointment. I think all they care about is taking your money.
Not recommended and a disappointment for our first day in Auckland.

The customer service at this motel is absolutely exceptional. I have never experienced service at this level - not even in absurdly expensive 5 star hotels. Ever. Period. The owners absolutely went out of their way to help us in pretty much any way they could.

The rooms were very clean and spacious and the motel is conveniently situated.

The only thing we did not like were the fact that the furniture is a bit old and worn-out and subsequently quite uncomfortable - my partner and I both woke up with painful backs every morning as a result. Other than that, we loved our stay.