The customer service we experienced was fantastic, the receptionist was lovely and kindly showed us the room before we agreed to stay. Check in and check out was quick and easy.
The room was a disaster, not especially clean and to say outdated/old would be the understatement of the year. The only reason we stayed was that nearly everything else in Auckland was booked out that night, not sure but maybe there was a concert on.
To be fair, the hotel is undergoing MAJOR renovations, i.e the new family owners are basically gutting it and starting again and from what we saw of the new rooms as we walked past it is going to be LOVELY.
However i would not recommend to anyone staying in the older rooms, even with the so called "reduced" price they are still not nearly worth the money. We have stayed in Auckland a lot over the past month so had several other hotels to compare the price to.
The location is really handy to the central city if you do not have a car, and you can catch the green link bus from Ponsonby. If you have a car you are not really gaining much at the moment by staying here as opposed to a central city hotel, except for free car parking.
We liked the friendly staff and wish them the best with the renovations we liked least the room! Parking is outside your door so thats going to be a bonus for drivers.
Room Tip: Pay for the new renovated rooms!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC