Very bad apartment so far. They should not get the Quest ratings and 4 star qualmark as it is more like a 1star accomodation.

1st: the check in was very weird. They told us to call the phone to speak with an operator to do the cheking in details. She even asked for credit card details through the phone- very dodgy!

2nd: Oven not working, kitchen fan not working, water kettle not clean.

3rd: Remote control not working.

4th: Couch was ripping off.

5th: Shower door had a massive gap, the tiles became slippery due to tht.

6th: the windows of the balcony was not clean.


PLEASE FIND OTHER ACCOMODATION IN AUCKLAND!

This place is the absolute PITS!!!
I booked thru Travelbug and months in advance ... then suddenly (about the time U2 announced their Auckland tour dates) I get an email from Travelbug asking me if Id changed my date with the hotel.
I hadnt so contacted the hotel. They told me the Penthouse was not available. I contacted Travelbug who sorted it out with them (no doubt they were just trying to cash in on a preminum price for a concert go-er as the cheaper hotels filled up and they could charge higher prices whilst U2 were in town)
I had specifically booked what I thought was a preminum room as it was for a special occassion that we were coming to Auckland.
The room was hideous!!!! Absolutely nothing like the picture they showed on the website. In fact I would be surprised if that rooms was even located in that particular hotel.
The "penthouse" was a very tired and tatty room, poorly designed layout. There was not even enough space in the bedroom to put a suitcase, we had to keep our bags in the lounge. The shower door was so broken that my partner actually became trapped in the shower and I was almost having to call reception to ask for help. The nozzle also fell off in my hand when I touched it.
The over was not working and when I called reception was told that they dont know how to work it and there was nobody there who could come and sort it out.
The dining table still had crumbs and a LETTUCE leaf stuck to it when we checked in.
The whole place was just MANKY and we spent as little time in the room as possible.
I actually do not believe that we were even in a Penthouse room, there were several more floors above us with larger looking balconys, which in my opinion looked more like they would be the real "penthouse" rooms.
For the cost and poor service there were much better hotels to stay at in a better location.
Like I said earlier, it was a special occasion and the photos of the place certainly do not reflect the actual property. There is no way you could pay me to stay there again, just the worst place Ive stayed in for several years

Good location, stayed in a studio apt, which was fine, had everything I needed and the small balcony was a plus. There were a few blown lightbulbs but otherwise it was clean enough and resonably maintained. Nothing remarkable about the property but paid very little so am quite content. A tip for booking on "wotif" - if you require carparking, you'll need to call the property to book it. The listing on wotif was misleading, informed of parking charges, but not that they needed to be pre-booked - no facility to do this on the site

The staff were great to deal with in advance of my arrival and they were friendly each time I encountered them during my stay.
I appreciated the daily servicing and the toiletries were of a higher standard that you tend to see these days. Strange though how the shampoo, body lotion and shower caps were replaced daily but the soaps were not. By check-out I was down to a 2 mm wafer!
They supplied washing powder so I could do laundry in the washer in the bathroom. Unfortunately the previous occupant's underwear was still in it.
Had to shut the bathroom door and turn off the fridge to sleep as the plumbing and electrics were noisy The TV was ancient and had poor reception and only limited Sky channels - we domestic travellers always appreciate UK TV.
Not sure what sort of area this is - some of my fellow guests looked somewhat dodgy - but it was within walking distance to Queen St and several Asian eateries.
Not sure I'd return - it would depend on what other choices were available at the same rate at the time.