Stayed here on 3 separate occasions on our trip in NZ last year and each time it seemed to get worse! we only stayed the third time as we were offered a very good rate.
The location is great - so close to everything!
Staff - most were nice the first time we went, by our last visit some of the staff had changed and their attitudes were awful, some were rude and unhelpful.
Rooms - stayed in an 8 bed female only, they only have a few of these rooms and they vary in size slightly (so can be cramped if room is full), they do have large lockers. Be aware they check people in at all hours - so you might get woken up by new arrivals at 2am!
Shared bathroom was a good size, only seemed to be busy when the hostel was full. There are often puddles left after people have had showers. They also turn the handriers off late evening (as apparently it can be heard in one of the dorms) but they dont have any handtowels or anything to dry your hands on.
Kitchen - it's often busy as it is far too small for the size of the hostel, little space to cook/sit down and eat. Most of the hobs dont work, fridges are always full and your stuff will get moved if not stolen. We were told the kitchen is cleaned several times a day, but we saw someone cut raw meat on the worktop by the sink, they didnt clean up after themselves and the cleaner later wiped the side down with a cloth and just water. There was often piles of washing up in the sink & there was nothing to dry your washing up on either, so things pile up on the draining boards until the cleaner/staff empties them.
They have a bar connected to the hostel - really nice, good food and when we were there the hostel gave out vouchers for drinks discount/food offers - although we had to ask several times for them last time!
Thankfully when we complained the manager was very good and we managed to cut our last stay there short! would not recommend and definitely would not stay again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC