Regarding the guests comments: "small and cramped room" and "very expensive"; both are relative terms. The guests booked 3 nights and stayed in one of our Garden-View Rooms at a last-minute-discounted rate, our last available room for their first night. The room is 35 square meters (or 380 square foot). The guests booked two additional nights in our Harbour-View Suite, which we had offered at a 25% discounted rate. The Harbour-View Suite is our most spacious room, 65 square meters or 700 square foot.

After breakfast on her second day we showed the Harbour-View Suite the guests would move to that morning, but they declined preferring to stay in the Garden-View Room they occupied.

The total exclusive-guests space in our home, (guests-lounge and balcony area) is 320 square meters or 3,500 square foot, in addition there are the gardens and 12 meter swimming pool, that all guests may enjoy. So the problem was one of perception or expectation, not the actual size itself.

Having hosted 70,000 happy guests over our 19 year b&b-hosting career, we have to admit that we are addicted to the company of so many wonderful people.

This was a very unfortunate experience for both hosts and guests. When a guest is unable to show basic courtesy or respect towards the hosts what is the best solution for both parties? We (the hosts) were unable to satisfy the guests needs, and when the tense atmosphere spilled over to spoiling the peaceful enjoyment of our accommodations by the other guests, we thought it best that the guests check-out as soon as possible.

Late afternoon on their second day out of 3 nights booked, the guest told us that they will check out one day early. In reply I suggested that they could also check-out immediately, without charge. The guests happily obliged, and peace returned to our guest-house instantly.

As a side-note: B&B accommodations such as ours, "One home, 3 luxury guest-suites, two owner/hosts" are a social and safe environment which require a minimum level of social skills or preparedness by the guest to make minor adjustments towards the etiquette one expects in our culture. In New Zealand guests do not treat b&b owners like servants.