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Jucy Hotel – reviews, photos

2.5 of 5
62 Emily Place | Downtown, Auckland Central 1010, New Zealand
Hotel amenities
Jucy Hotel
3.5 of 5 stars 149 Reviews
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149 reviews from our community

    Trip type
Traveller rating
    24
    56
    36
    16
    17
Date Rating
Pforzheim, Germany
Senior Contributor
27 reviews 27 reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Funky rooms in the best location!”
4 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

We stayed at JUCY Hotel Auckland for one night on 27th of January and absolutely loved it. Free off street parking was not available when we arrived but there is a Wilson car park right next door and $10 was a pretty cheap price for leaving the car there overnight. Check In was very friendly and also very fast - not as much nasty paperwork as other hotels!

Our room (G03) had a green feature wall, a nice bed, a big TV screen, a desk and the bathroom was huge! Unfortunately the bathroom was not the cleanest (e.g. Hair on the floor and toilet seat) But the shower was probably one of the best I have ever had. The water pressure is like Huka Falls in Taupo! We went out for dinner and it took only 5 minutes to go down to Viaduct Harbour. Next time I am in Auckland, I will stay there again!

Room Tip: G01 - G03 seem very quiet.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask s1m0n86 about Jucy Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jucylucy_11, Customer Service Champion at Jucy Hotel, responded to this review
7 February 2012
Hi There

Thanks for your feedback – it’s really appreciated.
I’m glad to hear that you enjoyed your stay with us, found our staff friendly, the check in process fast, our location great and the room suited your needs.

Best wishes for 2012 and we look forward to having you stay again next time you’re in Auckland.

Cheers
Lucy xx
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Newcastle-upon-Tyne, United Kingdom
Senior Contributor
32 reviews 32 reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
“Very central and comfortable”
4 of 5 stars Reviewed 27 January 2012

Stopped for 1 night after arriving straight from an early morning flight. We asked if we could have the room early which we could for an extra $15 which I thought was fantastic value. Rooms are basically furnished but comfortable especially the big double bed. The room has a tv and kettle. Was really surprised how big and nice the shower/ bathroom was. Staff were helpful and there's a little coffee bar in the hotel for drinks. Very central with good access to the ferries and queens street. Parking available outside pay at meter but not on a busy street so there were spaces. It's also an easy walk to where all the car hire places are in central Auckland.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask wood1973 about Jucy Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jucylucy_11, Customer Service Champion at Jucy Hotel, responded to this review
30 January 2012
Hi there

Thanks so much for taking the time to post feedback on your recent stay with us. It’s fantastic to hear that you enjoyed your stay and found our central location perfect.

Wishing you all the best for 2012 and if you’re ever back in Auckland and need a place we would love to see you again.

Cheers
Lucy xx
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Palmerston North, New Zealand
1 review
“Peaceful & central to everything...”
5 of 5 stars Reviewed 24 January 2012

My son & I arrived on a Monday 23/01/12. We had a twin room booked. We were given a double & single bunk like bed. I won the double bed...lol. Also, there were towels, soap & shampoo on our bed. I was impressed. We were excited that we wanted to go & see sky tower straight away!...this was only a 800 metres walk. We were very impressed!...also it was a 5 mins walk to everything central down town. Now, my thoughts turned to how was I goin to sleep at nite. I slept like a baby. I was very impressed. I loved the fresh air comin thru my window. We are heading back home today 25/1/012. Sad, I would recommend comin back again.

Thank you Jucy Lucy

Elizabeth & Michael .

Room Tip: rooms on the south side is quieter. Ask for room away from the main door goin upstairs.
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Elizabeth S about Jucy Hotel
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jucylucy_11, Customer Service Champion at Jucy Hotel, responded to this review
25 January 2012
Hi Elizabeth & Michael

Thanks so much for taking the time to post feedback on our recent stay with us – we really appreciate it.

It’s great to hear that you enjoyed your stay, that your room suited your needs and that you found our central location perfect!

Wishing you all the best for the New Year and we look forward to you coming to stay again when you’re next in Auckland.

Cheers
Lucy xx
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singapore
Senior Contributor
27 reviews 27 reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Good & Bad”
3 of 5 stars Reviewed 16 January 2012

What was good was good; What was bad was bad!
Stayed both in the hotel and hostel side. Hotel was good value for location as we got a discounted rate for five nights. Hotel was new with nice TV and clean bathroom with lots of showerr pressure. There is no service in this hotel; Five days no one came to clean our trash or give us toilet paper, ONCE!
Hostel side, guess it was nice for hostel, new paint and beds. The Hostel side had horriable Toilet and shower. I would never stay again for the price, rip off at $69.
Staff were hit or miss. 25% of the staff were wonderful, freindly and helpful. The other 75% would not even make eye contact with you.
If you need a cheep place to crash in the city with no frills or service try the hotel side.

Room Tip: Stay in a private ensuite in hotel side
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 4 more reviews by nihongo69 for Auckland Central
Ask nihongo69 about Jucy Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jucylucy_11, Customer Service Champion at Jucy Hotel, responded to this review
19 January 2012
Hi There

Thank you for taking the time to review our property and give feedback on your recent stay with us.

The JUCY Hotel does have two sides – one side offering basic backpacker rooms with shared bathrooms and the other offering hotel style rooms with private ensuite bathrooms. Our property runs off a “plus-plus” model. This means that we offer our guests affordable rates and those guests that would like the extra luxuries (such as daily room service) can receive these by paying extra for only the services they require. I do apologise if this was not made clear to you at the time.

You will be pleased to know that we are currently in the process of renovating the shared bathrooms on our hostel side, as we do appreciate they are in the need of it. This process should be complete in the next few weeks, meaning a much nicer bathroom experience for our hostel guests.

At JUCY we expect all our staff to be friendly, helpful and go out of their way to make guests feel welcome and comfortable. I’m sorry to hear that this was not the case while you were here and I can assure you that I will pass your comments onto our hotel manager to follow up.

I am glad that you did enjoy some aspects of your stay with us and I do hope that oeverall you enjoyed your time in Auckland.

Your comments are appreciated as it is comments from people like yourself that can help us improve the JUCY Experience.

Cheers
Lucy
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Rouen, France
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“A shocker for $69 for a twin room”
2 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

OK it's a hostel and it might be cheap for some people. But we stayed at the Formule 1 at the airport and for $10 for more you get: flat screen TV in the room with free to air, ensuite bathroom and toilets, and most of all two real single beds. At Jucy hotel for $69 you get a squeaky cheap hostel style bunk bed (when you stay on the bottom bed you can't even bend without hitting your head) The carpet is a hundred years old, with patches that move. One single plug by the door, the bedside lamp was just unplugged on the bedside table 2kms away from the plug and of course no extension...hello?? And sooooo noisy OMG. The building is so old overall. Anyway probably a good deal for backpackers for $20 a night for a dorm but not when you want some comfort.

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Callagan about Jucy Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jucylucy_11, Customer Service Champion at Jucy Hotel, responded to this review
10 January 2012
Hi there

Thanks for taking the time to post feedback on your recent stay with us. I’m sorry to hear that the room was not what you expected and you were not happy with the layout of your room.

Our hotel has two sides to it – one side offers basic backpacker rooms with shared bathrooms and the other offers hotel style rooms with new flat screen TV’s and en-suite bathrooms.

The original hostel building itself is old, and we are continually in the process of improving and renovating this side of our hotel.

Thank you again for your feedback which I will definitely pass on as comments like yours help us to continually improve our hotel and the service we provide to customers.

Cheers
Lucy
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Additional Information about Jucy Hotel

62 Emily Place | Downtown, Auckland Central 1010, New Zealand
Price range (per night):* INR1,792 - 4,705

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