What was good was good; What was bad was bad!
Stayed both in the hotel and hostel side. Hotel was good value for location as we got a discounted rate for five nights. Hotel was new with nice TV and clean bathroom with lots of showerr pressure. There is no service in this hotel; Five days no one came to clean our trash or give us toilet paper, ONCE!
Hostel side, guess it was nice for hostel, new paint and beds. The Hostel side had horriable Toilet and shower. I would never stay again for the price, rip off at $69.
Staff were hit or miss. 25% of the staff were wonderful, freindly and helpful. The other 75% would not even make eye contact with you.
If you need a cheep place to crash in the city with no frills or service try the hotel side.
Room Tip: Stay in a private ensuite in hotel side
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2012
Hi There
Thank you for taking the time to review our property and give feedback on your recent stay with us.
The JUCY Hotel does have two sides – one side offering basic backpacker rooms with shared bathrooms and the other offering hotel style rooms with private ensuite bathrooms. Our property runs off a “plus-plus” model. This means that we offer our guests affordable rates and those guests that would like the extra luxuries (such as daily room service) can receive these by paying extra for only the services they require. I do apologise if this was not made clear to you at the time.
You will be pleased to know that we are currently in the process of renovating the shared bathrooms on our hostel side, as we do appreciate they are in the need of it. This process should be complete in the next few weeks, meaning a much nicer bathroom experience for our hostel guests.
At JUCY we expect all our staff to be friendly, helpful and go out of their way to make guests feel welcome and comfortable. I’m sorry to hear that this was not the case while you were here and I can assure you that I will pass your comments onto our hotel manager to follow up.
I am glad that you did enjoy some aspects of your stay with us and I do hope that oeverall you enjoyed your time in Auckland.
Your comments are appreciated as it is comments from people like yourself that can help us improve the JUCY Experience.
Cheers
Lucy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC