Although I did cancel my reservation I felt obliged to write a short review. The front desk personnel were unhelpful, unprofessional and uninformed.
One of my concerns that I addressed was about the hefty charges listed for internet access. I inquired about the internet costs (which are charged based on the amount of data used) and the answer I was given was a blank stare. I later learned from another hotel employee that a half hour of skyping could cost you around $25. Forget about using internet in the lobby. You get free access for only 30 minutes and you get marginal bandwidth.....so I was informed.
In addition they were having issues finding me reservation. (This was after I spelled my surname 4 times to a reservation specialist at the time of booking).
The hotel lobby and reception appeared outdated.
Given these issues I opted to cancel my room reservation and opted for the fine hotel a block away.

Stayed at the Heritage Hotel with my partner for two nights in January 2012. We have stayed in hotels all around the world but found the Heritage Hotel staff to be the most unhelpful we have ever come across.

First off when we check in to the hotel the staff behind the counter did not tell us anything about the hotel ie. what time breakfast is served, where our room is, that the pool was closed etc. They asked us if we had a car to park and when we told them yes they said it will be $35 to valet. When asked how much the car park next door cost the lady had no idea. I am pretty sure I have not been the first person to ask this question. We agreed to valet it as the $35 will allow us to come and go as we please.

Breakfast was included in the room but we kept on been given a bill for our breakfast. When ordering room service we were told that we are unable to charge it to the room and had to go down to the lobby to pay for it. A bit backward I think. When checking out they informed us that the valet parking was $70, $35 a night! This was never mentioned in check-in so I argued that I would only pay for 1 night which they agreed. Then tried to charge us for alcohol which we never drank. Also while checking out we saw a guest pushing the bag trolley while no less than 5 conceirge sat around watching.

The food was great and the room was nice at this place and location is great to walk down to the Waterfront and enjoy Auckland, but I would not recommend staying here due to the terrible customer service. We have stayed at the Langham in Auckland before and will be returning there from now on.

We looked for a four month rental and found this self contained, one bedroom apartment in this hotel complex by using an agency "Quinovic Lettings" based in Auckland City. The services of the agency proved to be very good and they attended to any form of assistance needed. The hotel is very modern and no more that 200 yds from the iconic Auckland Tower. It is only a few minutes walk from the main waterfront - The Viaduct. The hotel facilities include two gymnasiums, restaurant, laundrey and a roof top pool (being refurbished). The staff of the hotel proved to be more than helpful. The apartment suited all of our needs for self catering. The cost of a hotel room for one night was in the region of £100.00 whereas the weekly rental for the apartment was £225.00 per week. An arrangement was made for under cover parking for an additional fee.

The Heritage provides very luxurious accommodation and I stayed in a 1br unit. It is in the higher cost range for accommodation but if you want to treat yoursef it is well worth it. It has a restaurant on the lobby floor and the food is excellent with a comprehensive wine list to accompany any meal. Some units have balcony's but you need to request this when booking as they are in demand. It is a non smoking hotel so for those of you who are smokers, the balcony request is a must. It is a huge complex with a number of wings right in the CBD of Auckland. For business travellers, broadband and wifi are available in the rooms (there is a charge for this) and there is a desk in the room set up for those who need to work or prepare for a meeting.